Line Service Professional (LSP)

Position Summary:

The Line Service Professional (LSP) must be an exceptional relationship builder with the drive to provide world-class customer service with respect to activities on the ramp and interfaces with customers, pilots, passengers, senior staff and regulatory agencies.

Key Duties and Responsibilities:

Greeting passengers and crews as they arrive, and depart our ramp and facilities.
Fueling all types of both civilian and military aircraft
Marshalling of aircraft on and off the ramp, properly chocking and placing cones or delineators when parking aircraft
Drive refueling trucks, and towing equipment
Connect hoses and operate equipment to move liquid materials into and out of storage tanks on vessels
Towing aircraft in and out of hangars
Assisting passengers and pilots with luggage and transportation needs
General system servicing and cleaning
Read work orders or receive oral instructions to determine work assignments and material and equipment needs.
Record numbers of units handled and moved, using daily production sheets or work tickets
Confer with customers in person in order to provide information about products and services, to take orders, or to obtain details of complaints.
Solicit sale of new or additional services or products.
Understanding and following FAA, TSA, and airport authority rules and regulations
Perform airfield management activities, which may include escorting passengers and or crew-members around the airfield via different traveling modes i.e. walking or driving of company vehicle.
Driving of passengers and or crew members on and off airfield to designation i.e. hotel, aircraft. Etc.
Other duties and responsibilities as assigned.

Qualifications

Education Requirement:

Must have High School Diploma or GED

Experience Requirement:

Prior experience working at an FBO preferred
Excellent Customer Service, Organizational, Training, and Communication Skills
Desire to be part of a team
Professional in appearance and mannerisms
Initiative
Able to develop a friendly rapport
A sincere desire to assist customer
Basic computer and keyboarding skills
Ability to calculate figures and amounts
Attention to detail
Ability to lift 70 lbs.

Other Requirements:

Ability to pass a drug screening test
Able to pass a background check
Driver’s License Clean driving record

Ideal candidate will have the following work styles:

Being pleasant with others on the job and displaying a good-natured, cooperative attitude
Being reliable, responsible, and dependable, and fulfilling obligations.
Attention to Detail
Maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior even in very difficult situations
Accepting criticism and dealing calmly and effectively with high stress situations being open to change (positive or negative) and to considerable variety in the workplace
A willingness to take on responsibilities and challenges
Being sensitive to others' needs and feelings and being understanding and helpful on the job
Following procedures, guiding oneself with little or no supervision, and depending on oneself to get things done
Persistence in the face of obstacles

Excellence is an Attitude

Salary starts at:

$16.00/ hour, more with experience

Benefit Conditions:

Waiting period may apply
Only full-time employees eligible

Work Remotely

Job Type: Full-time

Pay: From $16.00 per hour

Expected hours: 35 – 47 per week

Benefits:

Dental insurance
Employee discount
Health insurance
Paid time off
Tuition reimbursement
Vision insurance

Ability to commute/relocate:

Gulf Shores, AL 36542: Reliably commute or planning to relocate before starting work (Preferred)

Education:

High school or equivalent (Preferred)

Experience:

Airport Ramp, Line Svc, FBO: 2 years (Preferred)
Communication Skills: 1 year (Preferred)
Clean Driving Record: 2 years (Required)
Customer Service: 1 year (Required)

License/Certification:

Driver's License (Required)

Ability to Relocate:

Gulf Shores, AL 36542: Relocate before starting work (Required)

Work Location: In person

Airport FBO

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