Overview

Customer Service Reps must be well-rounded people who have a passion for aviation, take pleasure in interacting with customers, enjoy focusing on the details and accuracy of everyday tasks and have a desire for exceeding the expectations of their clients and coworkers. CSR’s must also be able to learn and adapt quickly to a constantly changing environment. Clear communication is vital between coworkers, crews and passengers to create the first-class experience that is the standard for Apex Aero Center.

Essential Duties & Responsibilities

Greet all customers with a warm welcome in person and on the telephone.
Assist customers (passengers & pilots) with their needs to include ground transportation, hotel accommodations, catering requests, and any other special requests customers may have.
Be proactive and anticipate the needs of pilots and passengers.
Communicate effectively with coworkers to ensure accuracy of orders and then execute appropriately.
Accurately process all sales transactions and ensure all relevant information is entered into the X1 system.
Ascertain the identity and intent of any person on the Apex Aero Center premises. Ensure that all customers receive the highest level of confidentiality.
Track inbound and outbound aircraft with line service to ensure aircraft are handled without delay.
Maintain a high level of situational awareness on the ramp, inside the building and any other location that affects Apex Aero Center operation.

Other Duties and Responsibilities

Back-up line service with any ground needs such as moving rental cars to the ramp, escorting vehicles to an aircraft, wing-walking, etc.
Monitor weather and assist line service and Apex Aero Center management with notifications to customers, tenants and employees to ensure their personal safety as well as the safety of their aircraft.
Help manage the day-to-day office needs.
Occasional after-hours support may be required.
Develop goodwill relationships with customers/vendors.
Assist with any other tasks as required by the FBO General Manager.

Minimum Job Requirements

Education:

College Degree preferred. High School Diploma or GED required.

Experience:

Three years of customer service or related experience is required. Hotel or other hospitality service is preferred.

Physical Requirements

Standing for long periods may be required.
Ability to move quickly from front desk to ramp door, front door, galley area, etc.
Walking paired with exposure to dirt, fumes, noise and temperature extremes

Job Type: Full-time

Expected hours: 40 per week

Work Location: In person

Apex Aero Center

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