Job description:

The FBO Front Desk Concierge/CSR utilizes superior customer service skills as a company liaison to respond to inquiries and carry out requests from customers, vendors, team members and the general public. This position interacts with customers to create and foster long-term meaningful relationships; performs a wide array of administrative, communication, and organizational duties, contributing to overall office efficiency and team support.

Essential Job Functions

Greets team members, customers, vendors, visitors and the general public and serves as company liaison in promoting a professional and positive company image per Bellingham Aviation customer service standards. Initiates dialogue with our guests to understand and exceed their needs (i.e. creating itineraries and arranging customer travel accommodations such as hotel, rental car, catering, restaurants, etc.). Promotes FBO services and fuel supplier programs. Develops and maintains relationships with contacts at local hotels, rental car companies catering providers, etc.
Informs customers, prepares invoices and bills or receives payment for various company services (i.e. fuel/oil sales, hangar rentals, minor maintenance work, parts, etc.). Sorts, checks and verifies all invoices, created on respective shift, to ensure accuracy of invoices. Coordinates with Line Service team to ensure accuracy of fuel sales. Provides administrative support for the company, as requested, (i.e. sorting and organizing filing materials, collating and inserting materials for bulk mailings, relaying company announcements, creating spreadsheets, updating Customer Database, etc.).
Assists Accounting department by accurately balancing cash drawer at the beginning and end of each shift, and notifying supervisor of any discrepancies, dispersing cash and credit cards, handling expense reports, etc.
Supports business operations through multitasking, coordination, and administrative assistance, responds and/or directs radio, UNICOM, etc. to appropriate company team members via routing calls, the company's paging system, radios, monitoring flight-tracking system and announcing arriving customers, etc. Provides transportation for customers as necessary.
Performs other related duties as assigned by management.

Job Specific Requirements

Licenses/Certificates: Valid driver's license and acceptable driving record
Attendance: Regularly scheduled attendance required
Physical: Read small print; repetitive motion; tolerates standing, bending, stooping and sitting; proficient typing and data entry skills
Environmental: Tolerates working in noisy environments
Work Schedule: PT or FT available, weekends and/or evenings a must

Education And Experience

High School graduate or equivalent required
Minimum one year customer service experience including direct customer contact and multi-line phone experience required
Proficiency with general computer usage, and basic knowledge of Microsoft software (Word, Excel, Project, etc.) required

Benefit Conditions:

Only full-time employees eligible

Communication method(s) used:

Email
Phone
In person

Hours per week:

10-40

This Job Is:

Open to applicants who do not have a college diploma

Work Remotely

No, in person only

Job Types:

· Full-time, Part-time

Benefits:

Flexible schedule

Schedule:

Must maintain open availability, including weekends and holidays.

Education:

High school or equivalent (Required)

Experience:

Customer Service: 1 year (Preferred)

Ability to Relocate:

Bellingham, WA 98226: Relocate before starting work (Required)

Work Location: In person

Job Types: Full-time, Part-time

Pay: $18.13 - $20.13 per hour

Benefits:

Flexible schedule

Education:

High school or equivalent (Required)

Experience:

Customer Service: 1 year (Preferred)

Ability to Relocate:

Bellingham, WA 98226: Relocate before starting work (Required)

Work Location: In person

Bellingham Aviation Services LLC

Latest Jobs

Flight School and FBO Front Desk Concierge