Charm Aviation NYC is seeking a Backend Customer Service Representative to support daily flight operations through reservation management, internal communication, and system accuracy. This role is primarily behind the scenes and is essential to keeping flights running smoothly and on schedule.

Responsibilities

Manage bookings, reschedules, and cancellations in the reservation system
Monitor and respond to emails and backend partner platforms (OTAs)
Verify passenger details, seat counts, weights, and internal notes
Prepare daily flight manifests and internal reports
Process payments, refunds, adjustments, and receipts accurately
Communicate operational updates with on-site staff and management
Identify and flag potential scheduling or operational issues
Maintain accurate records and follow company procedures

Requirements

Previous customer service, reservations, admin, or operations experience preferred
Strong attention to detail and accuracy
Comfortable with computers, booking systems, and email
Ability to multitask in a fast-paced, time-sensitive environment
Professional written communication skills
Reliable, punctual, and organized
Must be authorized to work in the U.S.

Schedule & Work Environment

Weekend, holiday, and evening availability is required
Seasonal workload fluctuations
Desk-based role with coordination across operations teams

Job Type: Full-time

Pay: From $22.00 per hour

Expected hours: 40 per week

Work Location: In person

Charm Aviation NYC

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