Job Title:

BLS Ambulance Dispatcher

Department:

Operations / Communications

Reports To:

Operations Manager / Director of Operations

Position Type:

Full-Time / Part-Time / On-Call (as applicable)

Position Summary

The BLS Ambulance Dispatcher is responsible for coordinating, scheduling, and monitoring non-emergency and emergency Basic Life Support ambulance transports. This role serves as the primary communication hub between EMT crews, healthcare facilities, air medical providers, and internal operations staff to ensure safe, timely, compliant, and efficient patient transport services.

Key Responsibilities

Dispatch & Communication

Receive and process transport requests via phone, email, fax, electronic forms, or scheduling platforms
Verify patient, pickup, destination, and medical necessity information prior to dispatch
Assign BLS ambulance units and EMT crews based on availability, location, and service priority
Maintain constant radio/phone communication with field crews during transports
Coordinate with hospitals, dialysis centers, nursing facilities, airports, and air medical providers
Monitor unit status (en route, on scene, transporting, available, out of service)

Scheduling & Operations

Schedule routine, recurring, and same-day BLS transports
Adjust schedules in real time due to delays, cancellations, traffic, or patient condition changes
Manage wait times, return trips, and standby assignments per contract terms
Ensure coverage for all confirmed transports and escalate staffing or vehicle issues as needed

Documentation & Compliance

Accurately document all dispatch activities in the CAD or scheduling system
Ensure required documentation is received or noted (PCS forms, prior authorizations, facility info)
Record trip times, mileage, delays, cancellations, and no-shows
Maintain HIPAA compliance and confidentiality of patient information
Support billing accuracy by ensuring complete and accurate trip records

Customer Service & Professionalism

Provide professional, courteous communication with facilities, patients, and partners
Address inquiries, complaints, or concerns and escalate issues appropriately
Maintain calm, organized communication during high-volume or stressful situations

Safety & Quality

Follow company policies, protocols, and standard operating procedures
Report incidents, delays, or safety concerns to management promptly
Support quality assurance and performance improvement initiatives

Required Qualifications

High school diploma or GED (preferred)
Previous EMS, medical transportation, or dispatch experience (required)
Knowledge of BLS ambulance operations and terminology (required)
Strong verbal communication and multitasking skills
Ability to work in a fast-paced, high-pressure environment
Proficient with computers, dispatch software, and basic office applications
Ability to maintain confidentiality and professionalism at all times

Preferred Qualifications

Experience dispatching non-emergency medical transportation or ambulance services
Knowledge of airport, air-medical, or dialysis transport coordination
Bilingual (a plus, not required)

Work Environment & Schedule

Fully Remote
May include nights, weekends, holidays, and on-call shifts
Prolonged periods of sitting and computer use
High call volume during peak operational hours

Performance Expectations

Accuracy and timeliness of dispatch assignments
Clear, professional communication with crews and facilities
Compliance with documentation and HIPAA standards
Ability to adapt quickly to operational changes

Job Types: Full-time, Part-time, Contract, Temporary

Pay: $500.00 - $600.00 per week

Expected hours: No less than 8.0 per week

Benefits:

Flexible schedule

Work Location: Remote

DMed Medical Transport

Latest Jobs

Dispatcher (Fully Remote)