WHO WE ARE

Epic Aircraft is a leading manufacturer of high-performance, all-carbonfiber, single-engine turboprop aircraft. Our commitment to innovation, safety, and excellence has established us as a key player in the aviation industry. Headquartered in the stunning city of Bend, Oregon, we offer a vibrant work environment surrounded by breathtaking natural beauty and outdoor recreational opportunities.We're seeking talented and creative individuals who are interested in pursuing a career in the aerospaceindustry.

WHAT YOU'LL DO

As a member of Epic Customer Support, theCustomer Support Representative will act as a front-line liaison for Epic E1000 owners and authorized service centers by coordinating customer communications, managing service timelines, and supporting maintenance logistics. This role blends technical support awareness with strong administrative and customer service skills to ensure a seamless ownership and service experience. Other expectations may include:

Coordinate communication between aircraft owners and service centers throughout maintenance events
Generate and distribute quotes, work orders, and invoices
Track inspection due dates, logbook entries, and regulatory compliance
Manage and route AOG support requests, following through on logistics
Assist in onboarding new owners, including documentation and training program access
Escalate technical concerns to appropriate internal departments (Field Support, Engineering)
Document service history and customer touchpoints in the CRM system
Support warranty tracking and submission workflows

WHAT YOU BRING TO THE TEAM

2+ years in aviation-related customer service, aircraft maintenance admin, or aviation-related operations
A&P license is highly desirable
PT6 or turbine experience is highly desirable
Aviation background (especially General Aviation or maintenance support)
Strong communication and organizational skills
Comfortable interfacing with aircraft owners/operators and technical staff
Detail-oriented, self-directed, self-motivated, and prompt
Strong time management skills
Friendly personality and good communication skills
Ability to stay organized and deliver in a fast-paced environment
Basic computer skills
Must be authorized to work in the U.S. for any employer without sponsorship now or in the future

WHAT'S IN IT FOR YOU

Entry to mid-level Customer Technical Support position
Competitive wages: Contingent upon experience
On-the-job training and advancement opportunities
Shift: MondayFriday 7:30 am 4:00 pm
Three weeks of paid time off. Includes a paid week off between Christmas and New Year
Seven paid holidays
Discretionary year-end bonus
100% paid health, vision, and dental benefits for employees & 50% for dependents
401K retirement plan with a 3% matching program
Pay increases based on performance
Friendly team environment and fun company events
Note: Relocation will not be provided for this position

Epic Aircraft does notaccept3rd party agency staffing/hiring solicitation requests

Epic Aircraft

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