About the Job:

The People Operations Generalist plays a critical operational role in ensuring the accurate, complaint, and timely delivery of payroll and core people administration across multiple countries. The role acts as the bridge between People Operations and Payroll, ensuring that employee data, contractual changes, and payroll inputs are correct, controlled, and auditable. The role is focused on accuracy, process discipline, and service delivery, supporting a global workforce and enabling confidence in pay, data, and people processes.

What will you do?

People Administration & Data Management

Maintain accurate employee records within the HRIS (UKG), ensuring data integrity and timely updates.
Process contractual documentation including offer letters, contracts, variations, and confirmations.
Manage employee lifecycle administration: onboarding, changes, and exits.
Ensure documents are correctly issued, signed, stored, and auditable.
Supporting on general HR topics (Employee Relations, Training, Well Being, Disciplinaries, etc)
Oversee the accurate record keeping and maintenance of attendance, annual leave, sickness, and any other absence

Stakeholder Support

Act as a point of contact for employee payroll queries, resolving issues professionally and within agreed SLAs. Working with our Employer of Record to administrate all onboarding / changes and offboarding until transition to full internal payroll has happened.
Support People Partner and Managers with payroll related people changes.
Work closely with Finance to ensure alignment between payroll, cost reporting, and budgeting.

Process Improvement

Identify opportunities to improve payroll and people administration processes.
Support the development of standard operating procedures, checklists, and controls.
Contribute to HR system improvements and change initiatives, including payroll automation and data quality improvements.

Payroll Operations

Prepare, validate, and submit payroll inputs in line with local payroll calendars and cut off dates.
Ensure all pay impacting changes (new starters, leavers, salary changes, allowances, bonuses, overtime, deductions) are accurately processed.
Carry out pre and post payroll checks, including reconciliation and variance analysis.
Act as a key liaison with internal payroll teams and external payroll providers.
Support yearend payroll activities, audits, and statutory reporting.
Process and manage multi-state payroll operations, ensuring accurate and timely payroll for employees across multiple U.S. jurisdictions.
Demonstrate strong knowledge of California payroll laws and regulations, including wage and hour requirements, overtime rules, meal and rest break compliance, and state-specific tax requirements.
Ensure payroll practices comply with federal, state, and local payroll regulations.
Maintain accurate payroll records and resolve discrepancies related to multi-state tax withholdings, deductions, and garnishments.

What will you bring to ESP?

3-5 years of progressive People Operations and/or Payroll Administration. preferably in a fast-paced or mission-driven organization.
Experience working with HRIS and payroll systems (UKG experience desirable).
Strong understanding of payroll accuracy, data controls, and compliance requirements.
High attention to detail with a strong sense of accountability.
Ability to manage confidential information with discretion.
Strong organizational and time management skills.
Highly proficient Office 365/Microsoft Office
HR certification such as SHRM-CP or PHR preferred but not required.
Bachelor's degree in human resources, Business Administration, Organizational Development, or a related field required (or equivalent combination of education and professional experience).

Desirable

Experience supporting payroll across multiple countries / states
State of California payroll processing experience
Understanding of employment law impacts on payroll.
Experience working in a global or matrix organization.
Process documentation or continuous improvement experience.
Bilingual/Spanish speaking, preferred but not required

If you are….

Motivated to develop your career in HR & Payroll support, supported by a strong learning and development culture, you are passionate about delivering service excellence and like the variety of end user environments we should connect and explore.

What we will offer:

Personal & Professional Development

Within a learning and development culture, we offer unlimited access to a wealth of professional and personal training so that you may develop your career. We will guide all employees to both specific technologies and client environment training and compliment with recommended learning journeys via our L&D system, that cater to helping you reach career goals or objectives — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here.

Salary:

We offer a competitive range based upon suitability or experience.

Benefits:

Medical/Dental Insurance
PTO time
Perkbox discounts

Who are we:

ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that’s manages over 1,000 tickets a day for more than 200 customers.

Our ability to deliver customer-centric, targeted, and tailored IT support solutions is a natural fit for the complex needs of the fast-paced and evolving aviation industry. We developed technology-based solutions to address the high emphasis on meeting extremely short service levels spread across large campus areas with strict security controls. Supporting equipment for airports and airlines in many locations worldwide, has led to an IT support approach that applies equally to any global business with multiple international locations, wide campuses, and demanding security requirements. Plus, our spares, repairs, and logistics service enables us to deliver intelligent end-to-end IT hardware lifecycle management anywhere in the world.

We are global community of exceptional people passionately working together with one shared vision. We uphold the highest standards of ethics, compliance, and security. We are fully ITIL-aligned and ISO-accredited for Environment, Information Security, Business Continuity, IT Service Management, and Occupational Health and Safety, and have privacy built by design into all our systems.

Our vision and ethos have stood the test of time and we aim to exceed expectation and delight customers every time and our values are integral to the way we work together.

Join a team that prioritizes excellence—our ISO 9001 certification reflects our commitment to quality and superior customer service.

ESP Global Services is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

ESP Global Services Limited

Latest Jobs

People Operations Generalist - Chicago, IL