POSITION SUMMARY

We are seeking a dynamic and highly organized Support Specialist to join our Flight Service team. This role is essential in supporting the operational needs that ensure our flight teams deliver exceptional, personalised experiences for every Owner.

DUTIES & RESPONSIBILITIES

The Support Specialist role will provide direct support to the following departments:

Cabin Servers/ Crewmembers
Flight Operations
Maintenance
Owner Services
Sales
Finance

Flight Services Responsibilities

Owner Experience enhancement

Coordinate and oversee the catering orders in line with Owner preferences, liaising with suppliers to ensure timely, high-quality delivery.
Act as a real-time support resource to Cabin Servers and flight crew during operations, offering solutions and guidance to assist them to enhance service..
Provide bespoke service support by sourcing specific Owner requests and ensuring the crew are fully briefed on preferences.
Monitor and manage all in-flight service to enhance Owner experience, including demo flights and inaugural Owner trips.

Uniform & Inventory Coordination

Assist with procurement, inventory, and distribution logistics for Cabin Server and crewmember uniforms.
Track and coordinate uniform shipments and returns to/from crew.

Aircraft Stock & Presentation

Oversee aircraft stock management, including initial onboard stock setups and ongoing replenishments.
Manage logistics and maintenance of remote stock lockers to support global operations.
Coordinate with operations teams and vendors for aircraft presentation, resets, and cleanliness.

Administrative & Procurement Support

Assist with wholesale procurement of aircraft and service products through vendor coordination.
Track product consumption, trends, and reporting.
Maintain accurate expense reports and product-related financial tracking.
Support service procedure updates and communicate changes in product information to relevant stakeholders.

EDUCATION, EXPERIENCE

Aviation industry knowledge with direct Cabin Server experience and/or Corporate catering/ food & beverage experience
Luxury product and service familiarity and/or experience recommended

REQUIRED SKILLS & QUALIFICATIONS

Must possess the legal ability to work in the United Kingdom
Skill requirements include but are not limited to the following:
Adapt to and endure immeasurable changes regarding aircraft schedules, deliveries, status alterations and locations
Able to travel and occasionally required to work in a physically-active environment
Work in an office environment simultaneous to completing physical tasks
Complete knowledge and navigation abilities of Microsoft Office 2010 (or most current) products and software
Technology savvy to current and modern means of computer and telephone equipment
Strong interpersonal and communication flexibility within a diverse group of individuals and operating levels of Flexjet and constituents
Positive attitude and the ability to adapt to change is a must

PHYSICAL REQUIREMENTS

Physical demands may require a considerable amount of time sitting and typing/keyboarding using a computer (i.e., keyboard, mouse, and monitor) along with various office equipment
Physical demands may include walking, carrying, reaching, standing, and stooping
Will require occasional lifting/lowering, pushing, or pulling stock and heavy boxes.

SCHEDULE

Flexibility to work around business needs, which includes evenings and weekends. Availability to be “on call” as per business requirements outside of traditional business hours.

Flexjet Europe

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Flight Services Support Specialist