Title: Line Service Technician

Location: Quincy, IL

Reports to: FBO Manager

The Company:

At Jet Access: We elevate quality of life.

Expect it all at Jet Access and our family of companies that provide premier private air travel, charter, aircraft management, sales, maintenance, flight training, airport operation and management.

As a family-owned, professionally operated, and EOS-managed company, we are committed to growth and operational excellence. With private ownership and an employee-centric, values-driven approach, we move fast, care deeply, and act with purpose.

Our people are not just part of our culture—they help define it. Together, we're building something exceptional: a place where doing the right thing, taking care of each other, and delivering for our clients is more than a motto—it's how we work.

Our five core values aren't just words on a wall – they are lived principles that guide every decision we make: Safety First, Do the Right Thing for the Long Term, Take Care of Each Other, Relationships Matter, and Maintain Positivity.

Expect a safe, positive, fast paced, and growth-oriented environment.

Expect a culture focused on the wellbeing and happiness of our Team Members and their families.
Expect to work with a diverse and talented group of aviation professionals.
Expect your voice to be heard.

What It's Really Like Here:

The energy at Jet Access is different, and you'll feel it from day one. We're a tight-knit family that moves with purpose and intensity. We think strategically, act decisively, and tackle challenges head-on. Growth isn't just happening around us; we're driving it together.

This isn't a place for coasting. We expect excellence, ownership, and the drive to do things right, even when it's harder. We move fast, but we do it thoughtfully. We push each other to be better while genuinely caring about each other's success. If you thrive in dynamic, high-performing environments where your contributions directly impact the business and your voice actually matters, you'll fit right in.

We're building something exceptional here, and every person on our team plays a vital role in that mission. Bring your energy, your expertise, and your commitment to excellence and expect us to meet you with the same.

Expect to matter.

Your future success is our priority - Expect it all.

Perks and Benefits:

Our commitment to "Take Care of Each Other" shows up in everything we offer: generous benefits, competitive wages, paid vacation and holidays, excellent training programs, and discounted flight training. You'll join a tight-knit family where leadership is compassionate, transparent, and empowers you to achieve success—both for the business and your personal growth.

Job Summary:

The Line Service Technician ensures safe ground operations and delivers exceptional client service at our FBO location. This hands-on role provides essential ground services for private aircraft while maintaining our commitment to safety excellence and superior client experiences that reflect Jet Access's values and reputation.

Core Schedule:

Variable schedule during airport hours
On call, evening, weekend and holiday hours required
Flexibility required for flight operations and customer needs

Compensation:

Starting hourly rate $16.00 - $20.00, depending on location and experience
Overtime pay for all hours over 40 hours per week

Day in the Life:

As a Line Service Technician at Jet Access, you'll ensure safe ground operations while delivering exceptional client service at our FBO location. Here's what your role encompasses:

Aircraft Ground Operations

Marshal and park aircraft safely on the ramp using proper hand signals and procedures
Conduct aircraft towing operations on ramp and in/out of hangars with precision and care
Perform aircraft fueling operations following all safety protocols and quality standards
Execute quality control procedures for fuel farms to ensure fuel integrity
Direct and coordinate ramp movement for all arriving and departing aircraft

Client Service Excellence

Provide concierge-level service to pilots, passengers, and aircraft owners
Operate point-of-sale systems with accurate client billing and documentation
Transport flight crews and passengers using follow-me vehicles and ground transportation
Anticipate client needs and deliver personalized service experiences
Upsell services and amenities to enhance client satisfaction and increase revenue

Safety and Operations Support

Maintain "Safety First" mentality, recognizing and practicing all safety policies and procedures
Sort, route, load and unload packages and cargo from aircraft
Operate tugs, trucks, and specialized ground support equipment safely and efficiently
Maintain clean and organized ramp and hangar areas
Complete special projects and initiatives as needed, embracing opportunities to contribute to Jet Access's continued growth and success

Your daily work embodies our core values by prioritizing safety in every task, building meaningful relationships with clients and colleagues, and maintaining a positive attitude that enhances our team culture and client experience.

What will make you successful:

Required Skills & Experience:

High School Diploma or General Education Degree (GED) equivalent
Valid state driver's license with clean driving record
Ability to regularly lift and/or move up to 50 lbs
Ability to stand for up to 8 hours while bending, kneeling, stooping, and reaching
Excellent interpersonal, verbal, and written communication skills
Proficient computer skills and ability to read and respond to email communications
Must successfully pass background check and drug test
Commitment to Jet Access's core values of safety, excellence, and positive culture

Additional Qualities That Will Make You Successful:

Prior experience in General Aviation and Line Service operations
Previous client service experience, particularly in premium service environments
Mechanical aptitude and interest in aviation equipment and procedures
Ability to work independently while maintaining attention to detail
Professional appearance and demeanor when interacting with high-net-worth clients
Team-oriented mindset with willingness to support colleagues
Adaptability to changing priorities and weather conditions
Strong work ethic with commitment to excellence in all tasks
Interest in aviation and eagerness to learn about aircraft operations

Jet Access Group and affiliated companies are an Equal Opportunity Employer committed to diversity and inclusion in our workplace. Employment decisions are based solely on the qualifications and merit of the individual candidate and needs of the business, without discrimination on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

Jet Access

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