Customer Service Representative

The Naples Jet Center at KAPF is a fast-paced, high-energy environment. We have a position open for a professional team member with an effective ability to multi-task and remain highly organized. We are looking for strong attention to detail. Excellent communication skills, both verbal and written, are required.

We are looking for dedicated individuals that can contribute to accomplishing our goals and common purpose - to be a leader in the aviation industry and maintain a reputation of providing superior service.

We are seeking enthusiastic candidates with relevant experience that wish to learn and grow in an exciting industry.

Job Description

Customer service representatives balance answering e-mails, taking phone calls, and scheduling while also tracking flights using aviation software. This job entails frequent radio communication using appropriate terminology. We independently complete tasks while also working within a small team. We are often actively away from the desk, greeting aircraft and assisting with any and all needs of crew and/or passengers. Our goal is always to go above and beyond to serve our customers through proactive attentiveness and anticipation of needs.

Schedule

7:00am-8:00pm with sporadic overtime.

The fixed work week consists of (4) ten-hour shifts:

- 6:30 am to 4:30 pm

- 8:30 am to 6:30 pm

- 10:00 am to 8:00 pm

Schedules include weekends.

Preferred Skills & Qualifications

Ability to improvise and change direction
Creative thinking & strong problem solving skills
Strong attention to detail (data entry experience is preferred)
Communication skills (phone, e-mail, in-person, radio)
Exceptional Customer Service in a face-to-face setting
Extroverted, friendly, positive attitude, & strong interpersonal skills are a must
Invoicing; ability to work efficiently & accurately with numbers
Highly motivated
Multi-tasking & maintaining focus amongst noise & activity
Organization
Scheduling
Proficiency in Microsoft Office (Outlook, Word, Excel)
Experience operating a golf cart is a plus!

Aviation experience is a plus but not required - we will train you!

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance

Work Location: In person

Naples Jet Center

Latest Jobs

Aviation Customer Service Representative - Front Desk Operations - Concierge