The Flight Coordinator is responsible for the booking of all customer-related transports involving air transportation including private air charter, commercial airline cargo, and on-board courier arrangements, along with the scheduling and management of all ground transportation arrangements associated with the respective air transportation.

Duties/Responsibilities:
Specialists will be assigned to one of the two functional areas described below or may act as a “float” during their work shifts.

Commercial Air Transports:

Research and identify potential commercial transportation options for various locations and time frames to include Commercial shipments and On-Board Courier options.
Navigate and analyze multiple cargo sites to determine the most efficient and effective transportation solutions.
Identify and secure STA-certified drivers capable of tendering at cargo sites.
Proactively address and solve problems in the event of any delays or complications during transportation.
Develop rapport and communicate effectively with NKR staff and transplant centers.
Ensure the NKR website is updated throughout swaps.
Resolves operational issues, handles escalated and/or adverse communications with couriers, commercial airlines and the NKR team.
Other duties as applicable or assigned.

Charter Air Transports:

Collect all necessary information from calling coordinator and parse information for input into NORA’s transportation management system.
Identify aircraft suitable for requested mission and contact respective air providers to determine if aircraft is available for use to NORA.
Retrieve appropriate quotes and trip sheets from respective air providers to provide accurate time and price quotes to NORA customers.
Create all associated ground records and dispatch corresponding drivers for all NORA charter flights.
Develop and send comprehensive itineraries for requested trips to both the air provider and the customer.
Field any follow-up questions or requested changes to respective itineraries from customers.
Monitor all ongoing NORA charter flights, ensuring proper departure and arrival times have been entered, and booking return ground transports as necessary.
Manage NORA’s daily aircraft availability canvassing and update the internal transport management system.
Other duties as applicable or assigned.

Requirements:

Prior experience as a Transportation Coordinator or NORA Ground Dispatcher – preferred.
Ability to work both day and night shifts as dictated by business needs.
Ability to adapt and problem solve in a fast-paced, team-oriented environment.
Clear and concise verbal and written communication skills.

NORA values a diverse and inclusive workplace. We provide equal employment opportunities for all applicants without regard to individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local law.

NORA

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