SUMMARY: Working independently, the program manager will manage all aspects of the organization’s transportation programs and vehicle fleet, ensuring that older adults, people with disabilities, and others with special transportation needs have the mobility needed to be successful.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. The Transportation Program assists older adults, people with disabilities, and others with special transportation needs in accessing transportation and other mobility options. Ensure the transportation program is aligned with changing community needs.

2. Provide effective direction to transportation staff to ensure that program outcomes/objectives are being met including number of rides provided, timeliness of service, outreach to underserved communities, and other service-related results.

3. Hire and evaluate drivers, dispatchers, and other members of the transportation team. Train and supervise regular, casual, and volunteer drivers, and transportation staff. Ensure recurrent training occurs. Ensure compliance with all safety regulations including drug and alcohol testing requirements.

4. Serve as both leader and member of transportation team, supporting dispatch and scheduling and providing fill in support to other key roles as needed.

5. Ensure appropriate response to all incidents.

6. Support team in implementation and effective use of scheduling software, and input of required client level data into databases.

7. Acquire and maintain all necessary permits, licenses, etc.

8. Keep driver's manual and maintenance plan current and ensure that drivers are updated as policies and procedures change. Stay abreast of changing regulations and incorporate into policies/procedures.

9. Arrange for the purchase of new vehicles and the sale of surplus vehicles. Develop and maintain a vehicle procurement plan. Develop and maintain an appropriate preventative maintenance schedule for vehicles. Ensure other repairs/maintenance issues are handled as needed.

10. Develop and manage the budget in collaboration with the CEO; adjust spending plan and/or revenue to meet budget goals.

11. Administer contracts including ensuring compliance with requirements, invoicing, and reporting.

12. Effectively market transportation programs to the community to ensure equitable access to mobility services.

13. Represent the organization at community meetings related to transportation and mobility management. Develop strong relationships with partner agencies.

14. Actively support the agency’s efforts to undo institutional racism, build cultural competence, and serve an increasingly diverse population. Integrate anti-racism principles and cultural competence action plans, which includes:

Demonstrating an eagerness to learn and enhance skills that promote cultural competence
Fostering discussion and learning among staff to better understand and undo institutional racism
Incorporating cultural competence standards into all hiring processes and performance evaluations
Enabling staff and self to fully engage in activities/events related to building cultural competence and addressing institutional racism

15. Other duties as necessary or assigned.

ABOUT NORTHSHORE SENIOR CENTER:

We envision a community where everyone leads full, healthy, and inspired lives.

We are not your average senior center. Founded in 1972, Northshore Senior Center has grown to be one of the largest senior centers in the US, providing support across the aging spectrum. NSC focuses on holistic services (arts, education, health, socialization, travel, fitness, etc.) for older adults, people with disabilities, their families, and their community. Our dedicated staff and volunteers, welcoming facilities, and nearly 300 programs create a vibrant place to connect, learn, and thrive.

RELATIONSHIPS:

Supervised by Chief Executive Officer.
Maintain positive working relationships and work cooperatively with all people who are part of the work environment.
Interact with NSC members and participants in positive ways promoting engagement.
Maintain or develop community partnerships with nonprofit, commercial, and governmental organizations.

SUPERVISORY RESPONSIBILITY: This job directly supervises part-time and full-time staff, and volunteers.

QUALIFICATIONS: To perform this job successfully, employee must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE:

1. High School or GED. Bachelor’s degree preferred.

2. At least 2 years of supervisory experience.

3. At least 2 years of professional driving or transportation experience is preferred.

4. Two years’ experience working with seniors and/or persons with disabilities is preferred.

5. An understanding of concepts of vehicle maintenance and risk management.

OTHER SKILLS AND ABILITIES:

1. Demonstrated effective oral and written communication skills.

2. Knowledge of MS Office; highly proficient in Excel and Word

3. Must successfully complete all defensive driving and passenger assistance training classes.

4. Must maintain CPR and first aid certification, attend Drug and Alcohol Supervisors Training.

Employees are required to complete a Washington State Patrol Criminal History Background Check and Criminal History Self-Disclosure Form.

Northshore Transportation employees are further subject to a WSP fingerprint criminal history check and to pre-employment and random drug and alcohol testing.

LANGUAGE SKILLS: Ability to read documents, write reports and correspondence, speak effectively with persons who may be hard of hearing. Ability to communicate clearly and effectively with clients, read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.

MATHEMATICAL SKILLS: Ability to perform basic math functions including multiplication, division, addition, subtraction, percentages and spreadsheet formulas.

REASONING ABILITY: Ability to problem solve and prioritize. Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.

PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to sit, talk and hear. The employee is frequently required to use hands to handle and to reach with hands and arms. Regularly required to stand and walk, to kneel, bend and stoop, for example when securing wheelchairs. The employee will occasionally be required to move heavy wheelchairs and assist passengers with walking devices. Employee may also provide assistance with passenger carry-ons up to 10 pounds per parcel.

WORK ENVIRONMENT: The job is primarily performed in a temperature regulated environment with a moderate noise level. Occasional operation of transportation vehicles is a necessary part of the job; requires current, valid Washington State Driver’s License.

Job Type: Full-time

Pay: $29.00 - $32.00 per hour

Benefits:

401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Ability to Relocate:

Bothell, WA 98011: Relocate before starting work (Required)

Work Location: In person

Northshore Senior Center

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Transportation Program Manager