The Location Manager is a critical leadership role responsible for delivering premium, luxury-driven guest experiences within a distinguished Hospitality company and the official Forbes Travel Guidesprivate aviation environment at BOI Airport.

As a key figure in a well-established organization with over 30 years of industry leadership, this individual will lead a high-performing team focused on excellence in service, sales, and operational precision.

The role is instrumental in upholding the company’s reputation for exceptional client satisfaction, brand loyalty, and market dominance. By fostering a culture of excellence and driving strategic growth, the Location Manager ensures every guest interaction reflects the highest standards of the organization.

This position is ideal for a driven, service-focused professional passionate about luxury experiences and operational mastery.

Our client serves the luxury auto rental needs of the private jet industry, high-profile business leaders, and Sports & Entertainment celebrities.

Responsibilities:

Lead and develop a high-performing team by recruiting, selecting, orienting, training, scheduling, coaching, counseling, and evaluating staff; clearly communicating expectations and performance standards
Achieve sales and operational objectives by contributing actionable insights and recommendations to strategic planning and performance reviews
Meet financial targets by forecasting needs, preparing annual budgets, managing expenditures, analyzing variances, implementing corrective measures, and determining fleet requirements
Develop and execute a comprehensive sales plan and quota structure aligned with national business goals
Expand the guest base through team coaching, relationship-building with key clients, identifying new opportunities, and delivering outstanding guest service
Recommend fleet enhancements and service innovations by analyzing market trends, consumer needs, and competitive activity
Identify and target group guests who support growth without overlapping with FBO priorities
Leverage diverse prospecting tools to actively pursue and secure new business opportunities
Follow up on all leads and inquiries promptly, qualifying prospects to drive revenue and performance outcomes
Design and implement targeted account plans to maximize revenue and meet budgeted objectives
Maintain full operational coverage by ensuring appropriate staffing and scheduling to support all business functions
Oversee field operations on-site, managing field schedules responsibly and effectively
Ensure strict compliance with all state, federal, and local regulations, as well as FBO and hotel operational requirements
Uphold full adherence to company's internal policies, procedures, and compliance standards
Achieve monthly, quarterly, and annual revenue and direct sales goals, including outside sales calls, prospecting, site inspections, and client entertainment as defined
Maintain full compliance with all company policies and procedures in all activities
Perform any other duties as assigned

Requirements:

Proven experience in luxury service, hospitality, or private aviation environments
Demonstrated leadership in managing teams within high-end service operations
Exceptional interpersonal, communication, and conflict resolution abilities
Strong sales expertise with a consistent record of meeting or exceeding revenue and retention targets
Unwavering commitment to superior guest experience and operational efficiency
Ability to perform effectively in a fast-paced, detail-oriented, and elite service setting
Valid driver’s license and clean driving record (required)
Proficiency in CRM platforms and operational management systems
Willingness to work flexible hours, including evenings, weekends, and holidays

Preferred Qualifications:

Experience in Aviation, Auto Rental, Guest Services, or Hospitality
Willingness to travel for extended periods
Smartphone/tablet/technology savvy
College degree

BenefitsFull-Time Employee Company Benefits

Medical
Dental Low and Vision paid 100% by employer
$25,000.00 Basic Employee Life/AD&D Insurance for individual employees
Short- & Long-Term Disability Insurance (for those in states where it is not offered) for individual employees
Employee Assistance Program
Estate Planning Assistance: Will Prep, Living Trust, Healthcare Directives, Power of Attorney
Identity Theft Assistance Services
Travel Assistance through Mutual of Omaha
COVID19 Resources (telehealth, mental health benefits and testing)
Pharmacy Discount Programs through CVS & Good RX
Health Support Programs for Maternity, Gym & Health Coaching, Natural Products & Services
401(k) Retirement Program
2 Weeks accrued Vacation with cash out program after 1st year
Generous Sick and Safe accrued time off program
Paid Holidays
Paid Birthday off
Cell Phone Pay of $40.00 a Month for hourly employees
$1,000.00 Referral Bonus Program for hourly employees
Employee Discounts for Auto Rentals (Friends & Family)
Employee Wholesale Auto Purchase Program
Perks@Work Program Member Ship - thousands of discounts for just about everything! Food & Grocery, Fuel, Apparel Taxes, Travel, Electronics, Auto, Movie, and Entertainment (Theater, Theme Parks, Adventures)
Commission Program
Access to a full library of hundreds of online professional career training; from sales to software and nearly everything in between

Our client is an EEO-compliant employer. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, nation-al origin, age, disability, genetic information, marital status, amnesty, or military status as a covered veteran in accordance with applicable federal, state and local laws.

Pay: $55,000.00 - $65,000.00 per year

Benefits:

401(k)
Dental insurance
Employee discount
Health insurance
Paid time off
Retirement plan
Vision insurance

Work Location: In person

OSI - Aviation & Medical Recruitment

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Location Manager