Job Posting Title

Customer Service Agent

Job Description

Are you ready to invest in your career with a quickly growing company? As a customer service agent, you are the first line of contact in assisting customers with luggage, checking in, selling tickets, and more!

CUSTOMER SERVICE AGENT

A. Qualification Standards. Must meet the applicable Company and regulatory

requirements and be qualified through experience, education, and in accordance

with other qualification standards set forth by the General Manager of Seaplane

Operations.

B. Line of Authority. Reports to the Departure Lead.

C. Duties and Responsibilities

1. Promotes and fosters a safe and secure working and operating environment,

Leadership commitment, and the promotion of safety as a core value of the company.

2. Must learn all pertinent information and operating procedures relevant to their

position.

3. Checks in customers and their baggage for flights ensure weights are entered

for weight and balance purposes.

4. Prepares manifest for flights.

5. Confirms return reservations.

6. Manages overweight and overbooked flights; solicits volunteers; and removes

passengers, baggage and Fast Pak as needed to ensure weight and balance

parameters are within limits.

7. Accountable for ensuring accurate manifests so no aircraft are sent out

overweight.

8. Processes no-shows and standby passengers

9. Makes passenger announcements (boarding, delays, canceled flights, others

as required).

10. Assists customers with claims for delayed and damaged baggage.

11. Responds to customer’s inquiries.

12. Provides general customer assistance.

13. Enforces check-in time cutoff.

14. Ensures flights are properly loaded.

15. Coordinates on-time boarding of flights in an effort to ensure flights depart in a

timely manner.

16. Confirms new reservations as needed.

17. Uses Company’s applicable software system to perform customer service

functions.

18. Ensures compliance with Company and Federal regulations.

19. Other required duties as assigned by station management team member

Seaborne Airlines

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