The role is accountable for the following:

Building relationship with repair stations and communicating with them on open repair orders.
Following up on open issues, requesting status, ETAs and discrepancies.
Reviewing and evaluating shop quotes and utilizing tools to maximize costs savings. Allocating piece parts from stock to repair shops to obtain price reduction on end units.
Reviewing QC reports, overdue core reports, repair mgmt. reports, open sales order reports, etc. Send reports out weekly to team and identify opportunities for resolution of all issues.
Communicating with customers/vendors on open QC units.
Meeting and maintaining set KPI’s within the department.
Trouble shooting problematic repairs. Expediting completion of open repair orders and obtaining repair quotes.

Required Skills and Experience

** Quantum software preferred **

Analytical and problem solving ability
Providing exceptional service to both vendors and customers
Individual must possess good verbal and written communication skills
Self-motivated individual who is enthusiastic about work and reacts well under pressure
Ability to multi task in a fast pace environment where priorities can change quickly
Attention to detail and strong organizational skills
Ability to manage time effectively
3-5 years in customer interaction experience
Proficient with Microsoft Office tools (e.g., Excel, Outlook) or equivalent

Preferred Skills and Experience

3 years in aviation MRO experience. Familiarity with MRO terminology, IPC’s, S/B’s, 8130’s and traceability

Benefits

Job Types: Full-time, Contract

Work Location: In person

USA AEROSPACE HOLDING

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