Job Title: Stations Coordinator – Aviation

Department: Operations / Ground Operations

Reports To: Stations Manager / Manager of Stations

Location: Airport-based (multi-station oversight as applicable)

Job Summary

The Stations Coordinator is responsible for coordinating and overseeing day-to-day operational activities at assigned airport stations to ensure safe, efficient, and compliant ground operations. The role acts as a key liaison between airport stations, headquarters, service providers, and regulatory authorities, ensuring consistent service delivery, operational reliability, and adherence to aviation standards.

Key Responsibilities

Operational Coordination

Coordinate daily station operations including flight handling, passenger services, ramp, baggage, and cargo activities.
Monitor on-time performance (OTP) and proactively resolve operational disruptions or irregular operations (IROPs).
Ensure proper staffing levels and resource availability at stations.
Support station start-ups, seasonal operations, and schedule changes.

Compliance & Safety

Ensure stations comply with company policies, airport regulations, and aviation authority requirements (e.g., ICAO, IATA, local CAA).
Monitor safety procedures and report incidents, delays, or irregularities.
Assist in audits, inspections, and corrective action implementation.

Vendor & Stakeholder Management

Coordinate with ground handling agents, fuel suppliers, catering, security, and airport authorities.
Monitor third-party service provider performance against SLAs.
Escalate service issues and follow up on corrective actions.

Communication & Reporting

Act as the primary communication link between stations and headquarters.
Prepare operational reports including delays, incidents, KPIs (Key Performance Indicators), and station performance metrics.
Participate in operational briefings and coordination calls.

Customer Experience

Support consistent passenger service standards across all stations.
Assist with resolution of customer service issues and complaints related to station operations.
Ensure adherence to brand and service quality standards.

Qualifications & Experience

· Must have a strong working knowledge of the CFR’s pertaining to Airport Operations, [14 CFR Rule 382], AOSSP, SOM contents, Emergency Procedures, and HAZMAT restrictions.

2–5 years of experience in airline operations, airport operations, customer service or ground handling.
Strong knowledge of airport ground operations and aviation regulations.
Experience coordinating multiple stations or vendors is an advantage.

Skills & Competencies

Strong organizational and multitasking skills.
Excellent communication and coordination abilities.
Problem-solving and decision-making under pressure.
Knowledge of aviation safety and operational procedures.
Proficiency in MS Office and airline operational systems.
Willingness to work shifts, weekends, holidays and respond to operational emergencies.

Working Conditions

Airport and office-based environment.
May require travel between stations.
Irregular hours depending on flight operations.

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

World Atlantic Airlines

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