dnata is one of the world’s largest air services providers. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 129 airports. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals.
Assistant General Manager is Responsible for the overall direction of the Station. Carries out management responsibilities in accordance with the organization's policies and applicable laws.
Essential Duties and Responsibilities
Directs the Station in the accomplishment of Company goals and objectives as defined by our vision/mission and values.
Responsible for the day-to-day administration and operation of the Safety Management System and Learning Management System at the Station level.
Consults with authorities and agencies of the Aviation community to formulate strategies for operation and growth for the Station.
Maintains and directs a staff of operations managers who will be responsible for the primary business segments of the station.
Assist in the procurement, training, and development of employees to improve work performance and maximize employee potential.
Promotes, initiates, and conducts good communication with and between departments, groups, and individuals for understanding and accomplishment of the Station’s commitment to customers, individuals, and Company.
Creates and develops relationships with customers and airport authorities.
Regularly interacts with customers to promote the Station and to measure the level of customer satisfaction.
Uses customer feedback to constantly develop and improve capabilities and processes.
Ensures appropriate staffing levels are maintained.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Three to five years aviation ramp and passenger service experience management
Possess/maintain a FAA/Airport required identification/seals or authorizations.
Able to establish positive relationships with airline and airport personnel at the airport.
Full knowledge of airline ramp service handling procedures, aviation safety and security procedures
Effective communication skills
Basic computer proficiency
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodations do not create an undue hardship for the Company.
dnata US is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
