POSITION SUMMARY
The Station Manager for TFG Aviation is accountable for all on-site operational performance, safety compliance, customer satisfaction, and staff management at the designated airport location. This includes oversight of:
- Aircraft Appearance
- Building Maintenance
- Catering Security Operations
- Cargo Operations
- Leads and Supervisors supporting these functions
The Station Manager is responsible for ensuring operational excellence, regulatory compliance (OSHA, TSA, FAA, airport authority standards), financial accountability, workforce stability, and customer partnership alignment across all service lines. This role requires 24/7 operational ownership in an environment where airport operations never cease.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Operational Leadership & Staff Oversight
Manage and maintain appropriate staffing levels across all TFG Aviation service lines, including Aircraft Appearance, Building Maintenance, Catering Security, Cargo Operations, Leads, and Supervisors. Responsibilities include interviewing, onboarding, workforce planning, and ensuring all employment documentation and reporting requirements are completed accurately and timely.
2. Multi-Service Line Accountability
Oversee daily execution and quality control of:
- Aircraft Appearance
- Janitorial / Facility Services
- Catering Security (including access control, seal checks, catering vehicle inspections, and regulatory compliance)
- Cargo Handling Operations
Ensure each division operates within contractual standards, airport authority requirements, and company SOPs.
3. Training & Regulatory Compliance
Ensure all team members receive required training, including:
- New Hire Orientation
- Recurrent Training
- Safety & OSHA Compliance
- TSA Security Training (as applicable for Catering Security and Cargo)
- Airport ID SIDA Badge & Driving Seals
Maintain documented training files and ensure strict adherence to security protocols, especially in sterile and secure areas.
4. Performance Management
Conduct performance evaluations and ongoing coaching for Supervisors, Leads, and frontline employees. Address underperformance through documented corrective action in partnership with Human Resources.
5. Customer & Stakeholder Communication
Maintain consistent and professional communication with:
- Director of Operations
- Corporate Leadership
- Customer Airline Management
- Airport Authorities
- Security Representatives
Proactively address service concerns and operational challenges.
6. Quality Assurance & Audit Compliance
Conduct daily quality audits across all operational areas using company-approved systems. Ensure compliance with customer SLAs and internal KPIs. For Catering Security and Cargo, ensure adherence to chain-of-custody, seal integrity, and security documentation standards.
7. Scheduling & Workforce Planning
Oversee daily and weekly scheduling for all departments. Maintain updated rosters and ensure appropriate coverage for fluctuating flight schedules, cargo volume demands, and catering timelines.
8. Budget & Financial Management
Manage the station budget, including labor costs, supplies, equipment, and overtime controls. Review daily financial reports provided by Finance and take corrective action as needed.
9. Time & Attendance Compliance
Approve all Time & Attendance records in ADP daily, with final weekly approval submitted by 10:00 AM EST each Monday. Ensure compliance with wage and hour regulations.
10. Supply & Equipment Management
Oversee ordering, inventory tracking, and maintenance of:
- Cleaning supplies
- Security seals and inspection materials
- Cargo equipment
- Uniforms and PPE
- Company vehicles and ground equipment
Ensure accurate tracking and cost control.
11. Safety & Security Oversight
Conduct daily safety briefings and enforce compliance with all safety policies. Ensure monthly safety and security acknowledgments are signed and submitted to HR and Service Delivery.
12. Equipment & Fleet Oversight
Monitor company-operated vehicles and ground service equipment for safety, damage, and cleanliness. Review maintenance logs daily and ensure timely repair resolution.
13. Facility & Warehouse Oversight
Maintain operational readiness and organization of:
- Stockrooms
- Equipment areas
- Cargo warehouse spaces
- Catering staging zones
Ensure cleanliness and regulatory compliance at all times.
14. Expense Reporting
Submit all expense reports and corporate credit card reconciliations by the 1st of each month.
15. Property Accountability
Ensure all company property and SIDA badges are returned upon employee separation or extended absence.
16. Additional Responsibilities
Perform additional duties as assigned to support operational success.
QUALIFICATIONS
To perform this role successfully, the individual must demonstrate:
- Strong operational leadership experience in aviation services
- Ability to manage multi-department airport operations
- Strong problem-solving and decision-making skills
- Exceptional communication and customer-facing professionalism
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook, TEAMS)
- Experience with payroll and timekeeping systems
EDUCATION AND EXPERIENCE
- A bachelor’s degree in one of the following: Business Administration, Aviation Management, or Operations Management
- Minimum of three (3) years of related management experience in aviation, airport services, logistics, or a related field
- Equivalent combination of education and experience may be considered
LANGUAGE ABILITY
- Ability to write reports, business correspondence, and procedure manuals
- Ability to present information clearly to customers, airport authorities, and internal leadership
- Strong verbal and written communication skills
PHYSICAL DEMANDS
- Frequent walking, standing, hearing, and speaking
- Ability to lift up to 25 pounds regularly and occasionally up to 50 pounds
- Exposure to both indoor and outdoor environments, including weather conditions
- Moderate to high noise environment typical of airport ramp and warehouse operations
WORK ENVIRONMENT
- Combination of indoor office, terminal, warehouse, ramp, and outdoor environments
- Exposure to aircraft operations, heavy equipment, and varying weather conditions
- 24/7 operational responsibility including nights, weekends, and holidays
The Facilities Group is an Equal Opportunity Employer committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. The Facilities Group provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.
This commitment extends beyond compliance with equal opportunity laws; it is integral to creating an environment where individuals from all backgrounds and perspectives are respected and valued. The Facilities Group believes in the strength of our people, the ideas they contribute, and what we can accomplish together.
Consistent with the Americans with Disabilities Act (ADA) and all applicable laws, The Facilities Group will provide reasonable accommodations to qualified applicants and employees with disabilities to enable them to perform essential job functions, unless such accommodations would result in undue hardship. The Facilities Group also provides reasonable accommodations as required under the Pregnant Workers Fairness Act (PWFA) for limitations related to pregnancy, childbirth, or related medical conditions.
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