Owner Experience Representative

Flexjet • Full-time • Remote (US) • 6m ago

Flexjet is currently seeking qualified candidates to join our team as an Owner Experience Representatives. This position represents Flexjet in a positive and professional manner while serving as the primary contact for clientele and creating a positive environment to exceed customer expectations. Primary role will be assisting flight crews and clientele in the fulfillment of their requirements. Under direct supervision, the Owner Experience Representative performs assigned tasks related to providing services for company operated aircraft.

DUTIES & RESPONSIBILITIES

Provide world-class service during every interaction with our clientele to develop and maintain long term relationships
Greet clientele and crew members in a friendly, professional manner and maintain appropriate continuous assistance as necessary to ensure good customer relations
Check in and register clientele, determine their specific needs and ensure proper follow up
Coordinate customer service order requests including catering, transportation, entertainment reservations, etc.
Work closely with operations/internal departments to resolve conflicts and serve as an owner advocate when appropriate
Ensure a pleasant and clean work environment and guest waiting areas
Periodically inspect and organize facilities and replenish amenities and beverages
Contribute and participate in any customer appreciation and promotional events, such as birthdays or anniversaries
Dispatch responsibilities – such as coordinating services between crew members and line service personnel
Transport crews and passengers to local hotels and/or airport terminal as needed
Initiating emergency response procedures when required
Other duties as assigned

EDUCATION & EXPERIENCE

High school graduation
Previous experience in a customer service environment; high end customer service industry or hospitality experience preferred
Ability to comprehend and perform basic math calculations with minimal errors
Proficiency with Microsoft Office Suite Applications (Word, Excel, & Outlook)
Knowledge of use and operation of standard office equipment
Previous aviation experience desired

REQUIRED SKILLS & QUALIFICATIONS

Strong working knowledge of customer service principles and the Flexjet service philosophy
Excellent interpersonal, verbal, and written skills are necessary to perform job at the expected level
Must have a strong attention to detail, organizational skills, and the ability to prioritize multiple tasks
Successful candidate must be able to respond calmly and handle many customer demands in a fast paced environment
Ability to work in a team atmosphere to anticipate clientele or crew member needs or to resolve problems quickly
Candidate should work well in a fast-paced environment and be flexible to the changing needs of the business

SCHEDULE