Job Overview
GCG Group is seeking
The Customer Service Representative greets passengers traveling on airlines handled by the Company and facilitates the check-in process, baggage handling and boarding of aircraft.
The Customer Service Representation acts as a ground host or hostess and is highly visible and helpful to the public. He/she provides assistance and related Passenger Services at the ticket counter, gate and baggage areas, and concourse of the airline they serve which includes meeting and greeting of passengers, check-in, aircraft boarding and deplaning, ticketing, baggage service, making boarding, deplaning and public announcements, providing connecting flight information and direction assistance, and handling unruly, upset, or angry passengers.
Responsibilities
1. Attend flight and staff briefing as required by the Airline.
2. Checking-in and boarding of passengers.
3. Providing excellent and professional Passenger Service (daily).
4. To attend and participate in all training and development programs
5. Perform office functions to assist in the smooth running of the daily operations.
6. Pre and post flight preparation in accordance with Clients’ specification,
7. Report safety and security breaches and submit reports where required.
8. To adhere to all safety standards and procedures.
9. To perform any other duties as directed by Management.
10. Open and close aircraft door
Additional functions to be performed as needed:
1) May be required to perform duties as Ground Security Coordinator.
2) Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
3) Duties, responsibilities and activities may change at any time with or without notice.
Experience
- Previous experience in a customer service support role is highly preferred; familiarity with outbound calling strategies is a plus.
- Strong communication skills with the ability to convey information clearly and professionally across multiple channels.
- Proven proficiency in data entry, typing speed, and accuracy to ensure efficient record keeping.
- Knowledge of Microsoft Office Suite (Word, Excel) and general computer skills necessary for daily operations.
- Demonstrated ability to manage multiple tasks simultaneously while maintaining attention to detail.
Security Clearance Needed
All successful applicants has to provide a police report for screening and a pre-employment drugtest.
Only successfull candidates will be contacted.
Job Type: Full-time
Pay: $13.22 - $13.40 per hour
Benefits:
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Work Location: In person
