Title: Director of Aviation & Client Experience

Company: Rees Aviation

Location: Flexible / Hybrid (U.S.-based with global coordination)

Overview

Rees Aviation is building a next-generation private aviation platform centered on operational excellence, white-glove service, and a differentiated client experience. With an owned aircraft currently in operation and a growing brokerage and concierge arm, the company is seeking a Director of Aviation & Client Experience to lead all aspects of flight operations and client delivery.

This is a high-trust, high-impact role responsible for managing global trip execution while delivering a seamless, luxury-level experience for ownership and clients. The ideal candidate combines deep operational expertise with a concierge mindset and thrives in a fast-paced, detail-oriented environment.

Key Responsibilities

Flight Operations & Dispatch

Oversee all flight planning, routing, and execution for owned and brokered aircraft
Coordinate fuel planning, weather analysis, NOTAMs, and alternates
Manage global permits, slots, and regulatory requirements
Ensure compliance with all applicable aviation regulations and safety standards
Coordinate directly with pilots, maintenance providers, and third-party operators

Global Trip Coordination

Serve as the central point of control for all trips, domestic and international
Coordinate FBOs, ground handling, customs, and immigration
Manage international logistics including overflight and landing permits
Anticipate and proactively resolve operational challenges

Client Experience & Concierge

Deliver a white-glove experience for ownership and charter clients
Build and manage full trip itineraries including flights, accommodations, and ground transportation
Coordinate catering, special requests, and personalized client preferences
Act as the primary liaison for high-net-worth clients and their representatives
Ensure consistency of experience across owned aircraft and third-party charter

Brokerage Support

Source and coordinate third-party aircraft for charter requests
Vet operators and ensure alignment with Rees Aviation service standards
Support pricing, availability, and execution of charter flights
Maintain relationships with key operators, brokers, and vendors

Qualifications

5+ years of experience in private aviation operations, dispatch, or flight department management
Experience with Part 135 operators, fractional providers, or UHNW flight departments preferred
Strong understanding of international flight operations, permits, and logistics
Exceptional organizational and communication skills
Proven ability to manage multiple trips simultaneously with precision
Client-facing experience working with high-net-worth individuals strongly preferred
Ability to operate with discretion, urgency, and attention to detail

Preferred Background

NetJets, Vista Global, Flexjet, Wheels Up, or similar organization
Corporate or family office flight department experience
Experience supporting international, multi-leg itineraries

Compensation

Base Salary: $150,000 – $200,000
Performance Bonus: $25,000 – $50,000+
Total Compensation: $175,000 – $225,000+

Why Rees Aviation

This role offers the opportunity to build and define the operational and service foundation of a growing aviation platform. The Director of Aviation & Client Experience will play a central role in shaping how Rees Aviation delivers a premium, end-to-end experience that combines aircraft ownership, charter brokerage, and concierge services.

This is not a traditional dispatcher role. It is an opportunity to operate at a high level, work with global travel, and help build a differentiated brand in private aviation.

Pay: $150,000.00 - $225,000.00 per year

Benefits:

Dental insurance
Health insurance
Paid time off
Retirement plan
Vision insurance

Work Location: Hybrid remote in Southern Pines, NC 28387

Rees Family Office, LLC jobs

Director of Aviation and Client Experience

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