Member Experience & Club Operations Specialist

Hamilton, NJ – Pickleball Kingdom

Starting at $17+/hr + Perks

About Us

Pickleball Kingdom Hamilton is a premier indoor pickleball facility dedicated to delivering an exceptional experience for players of all levels. We are a high-energy, community-driven club where members come not just to play—but to connect, improve, and enjoy the game year-round in a state-of-the-art, climate-controlled environment.

The Role: The Heart of the Kingdom

As a Member Experience Specialist, you are the Director of First Impressions. You are the face of the club and the air traffic controller for our 14 courts. You ensure that every member feels like royalty from the moment they walk in until their last dink of the day.

Key Responsibilities

Member Experience & Hospitality

Host the Party: Create a welcoming, high-energy environment for all members and guests.
The Knowledge Hub: Educate members on Open Play, DUPR ratings, court reservations, and club programming.
Account Growth: Assist with membership inquiries, billing support, and new member onboarding.
Communication: Manage phones and emails with a professional, "how can I help?" attitude.

We are seeking candidates interested in a long-term role, as this is an ongoing position and not a short-term or seasonal opportunity.

Club Operations & Administration

Flow Management: Coordinate with coaches and staff to ensure lessons and clinics start on time and run smoothly.
Visual Standards: Maintain a "Kingdom-level" clean and organized front desk and pro-shop area.
Inventory: Keep an eye on the essentials and alert management when it’s time to restock the gear players love.

Who You Are

The Energy Specialist: You have a "hospitality-first" mindset and a friendly, energetic personality.
The Multi-Tasker: You stay calm and professional even when the lobby is buzzing and the phones are ringing.
The Problem Solver: You take initiative and look for ways to improve the member experience.
The Tech-Savvy Pro: Comfortable with email, basic spreadsheets, and booking systems
The Fan: You don’t have to be a pro, but an interest in Pickleball is a huge plus!

Schedule & Perks

Prime Time: Must be available for evenings, weekends, and special events.
The Perk: Free Court Time & Employee Discounts (The best way to learn the game!).
Growth: On-the-job training and a clear path to leadership roles as we expand.
Environment: Work in a brand-new, climate-controlled facility... no rain delays here!

Apply Now

If you thrive in a social, fast-paced environment and take pride in being the "go-to" person, we want to meet you.

Bonus Points: In your application, tell us about a time you went above and beyond to make a customer feel welcome.

Pickleball Kingdom Hamilton is an equal opportunity employer; compensation, scheduling, and advancement are based on experience, performance, and business needs.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

Employee discount
Flexible schedule
Paid time off

Application Question(s):

If you’re at the front desk and three things happen at once, the phone is ringing, a member is waiting to check in, and a coach comes up with an urgent question, what do you do first and why?
What do you know about pickleball? (Experience is a plus but not required.)
This role involves significant use of computer software, particularly for creating schedules, organizing events, and managing digital tasks. Are you comfortable working extensively with computers? Can you share some examples of tasks or projects you have successfully managed using computer software in the past?
This position requires availability during weeknights and weekends without scheduling restrictions. Are you able to commit to working these shifts consistently?

Experience:

Computer skills: 3 years (Required)

Ability to Commute:

Township of Hamilton, NJ 08691 (Required)

Work Location: In person

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