Full Job Description

The Communication Specialist is one of the first points of contact for discharge planners, physicians, facilities, and other Emergency Medical Services (EMS) agencies. This position is primarily responsible for emergency flight operations for Pafford’s air medical teams. This includes call intake for inter-facility flights, dispatching the flight team, flight following, and coordinating helicopter operations with landing zone coordinators and security/police officers at sending and receiving facilities. When not actively working through flight requests, the Communication Specialist is responsible for taking non-emergency ground ambulance transport requests.

Knowledge, Skills, and Abilities Required

Ability to perform oriented tasks efficiently and accurately in a fast-paced, high-stress environment.
Ability to listen, speak and write articulately clearly and interact with the public, a diverse workgroup, and emergency staff without confusion.
Ability to gain an understanding of the current telecommunications organizational structure, policies, procedures, programs, practices, terminology, and services.
Ability to work all shifts, including holidays and weekends
Ability to communicate respectfully and effectively.
Ability to summarize key individual characteristics and enter the information into the database (while using correct grammar, spelling and punctuation) for use by co-workers and pre-hospital care staff.
Ability to demonstrate leadership qualities such as adaptability, flexibility, dependability, punctuality and accountability through quick, effective responses to change.

Training to be provided:
•

Call intake for inter-facility flights
Dispatching the flight team
Flight following
Coordinating helicopter operations with landing zone coordinators, security/police officers at sending and receiving facilities.
Reading weather reports
Taking non-emergency ground ambulance transport requests.
Scheduling non-emergency ground ambulance transports

Licensure, Certification, or Registration Requirements for continued employment at one year:

Proficiency in above training
CPR
Certified Flight Communicator Course (sponsored by the International Association of Medical Transport Communication Specialists).

Education/training
REQUIRED: High school graduate or GED Education/training
PREFERRED: Certified Flight Communicator Course Additional position requirements:

Rotational hours (Weekend, Day, Evening, Night, Holiday)

Hours may vary, and shift holdovers may be necessary to assist the team when call volume is high.

Salary: $38,896-$50,336 based on a 48-hour week one week and a 36-hour week the next.

Relocation assistance is available for qualified candidates.

Pafford EMS

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