About ROMTech: ROMTech is revolutionizing at-home rehabilitation with innovative technology and patient-centered programs. Join our Pilot Team and be part of launching cutting-edge rehab solutions nationwide.
Role Overview: As a Patient Engagement Specialist on our Pilot Team, you will manage administrative workflows and directly engage with patients to ensure they have a smooth, supportive experience throughout their ROMTech rehabilitation journey. This is a high-impact role where your work directly shapes the patient experience and pilot program success. You will focus on getting patients started successfully, ensuring they feel supported, and providing a tech-savvy approach to their rehabilitation process.
Key Responsibilities:
- Call patients to confirm information, educate them on the program, and schedule onboarding.
- Track patient progress in EMR/CRM systems (Elation, ThoroughCare, Pipedrive).
- Maintain detailed documentation and notes for every patient interaction.
- Support pilot program operations and identify opportunities to improve workflows. Coordinate with internal teams to ensure device shipments and patient readiness.
- Ensure patients have a positive experience and feel supported throughout their rehabilitation journey.
- 1–2 years of experience in healthcare, patient services, or customer support.
- Experience in chronic care management is highly preferred.
- Strong communication and interpersonal skills.
- Tech-savvy with comfort using multiple digital tools and platforms.
- High attention to detail and organizational skills.
- Comfort using EMR/CRM systems.
- Ability to handle sensitive health information professionally.
- Experience with rehab, orthopedics, or post-surgical patients, preferred
- Familiarity with remote patient monitoring or home therapy programs preferred.
- Experience supporting pilot programs or startups preferred.
