PlaneSense, Inc., which manages and operates a large fleet of Pilatus PC-12 & PC-24 aircraft on behalf of fractional share owners, seeks to hire a highly capable and self-motivated person for the full-time position of Crew Support Specialist in Portsmouth, NH. This position performs a complete spectrum of aviation-related Customer and Crew Service work within its Flight Operations Center (FOC).
The Flight Operations Center (FOC) functions as the operational nerve center for PlaneSense, Inc. and Cobalt, LLC. inside of the highly regulated and rapidly changing aviation industry. The primary directive of the Crew Support Specialist is to maintain constant situational awareness of assigned aircraft, advocacy for, communication and coordination with PlaneSense crew members, various departments, and vendors. Accurate and complete execution of assigned duties and responsibilities is required.
Essential Duties and Responsibilities:
- Vigilant situational awareness of assigned aircraft and crew members
- Management of assigned:
- Crew member duty and rest
- Flight schedule and legalities
- Pursuit of excellent customer service via the following:
- Advocacy on behalf of crew members
- Coordination and communication with Owner Services and Scheduling
- Coordination and execution of logistical needs for assigned crew members including:
- Accommodations
- Transportation and relocation
- Crew meals
- Coordination and execution of logistical needs for assigned aircraft including:
- FBO arrival and departure arrangements
- Preliminary review of applicable weather, NOTAMs, and TFRs
- Securement of parking, arrival, and departure slots
- International and CBP requirements and arrangements
- Other duties may be assigned by FOC leadership
Qualifications:
- Remarkable customer service skills
- Exceptional English verbal and written skills
- High aptitude for learning
- Driven to contribute
- Personal and professional resilience
- Capable of working assigned shift that may include early mornings and late nights, weekends, and holidays
Education and/or Work Experience:
- Highschool diploma or equivalent required
- Minimum 1 year in a service industry preferred
- Minimum 1 year in a direct client facing role preferred
- Aviation and travel experience preferred
Computer Skills:
- Familiarity with Microsoft Office suite, Windows operating system, internet browsers, and the ability to gain proficiency with complementary additional software
Available work schedule for this position:
- Wednesday – Saturday 1:30 PM - 11:30 PM.
* Qualified candidates must be able to reliably commute to or relocate to Portsmouth, NH.
**Qualified candidates must be available to work any of these schedules.
About Us
PlaneSense, Inc. is a privately held fractional aircraft ownership company that manages a growing fleet of turboprop and jet aircraft. More than 600+ employees handle all aspects of management, operations, scheduling, aircraft maintenance, quality assurance, and administration. The PlaneSense® program fleet is maintained through our award-winning service centers, Atlas Aircraft Center, Inc.
As one of the leading fractional aircraft companies in the United States, PlaneSense, Inc. manages the largest civilian fleet of Pilatus PC-12s in the world and a growing fleet of Pilatus PC-24 twin engine jets. The PlaneSense® program operates in the continental United States, Canada, Bermuda, the Bahamas, the Caribbean, Mexico, and Central America with continuous expansion. PlaneSense, Inc. is dedicated to the highest standards of owner services, safety, and reliability.
Atlas Aircraft Center, Inc. (AAC) is a Pilatus authorized fleet service and support center for the PlaneSense® fractional fleet. As an FAA certified Part 145 repair station, we specialize in Pilatus PC-12 turboprop aircraft and Pilatus PC-24 twin engine jet aircraft support, including turbine aircraft repairs, annual inspections, phase inspections, hourly inspections, modifications, and Service Bulletin compliance, as well as Avionics repairs and sales.
Atlas Aircraft Center is part of the PlaneSense, Inc. headquarters in Portsmouth, NH. Our state-of-the-art, 40,000 square foot hangar is equipped with slab heating, high-tech lighting, and Megadoors. These special fabric doors provide superior insulation capabilities to protect staff from inclement weather while also shielding customers’ aircraft from the elements. The very high ceilings and door openings accommodate all types of aircraft. An additional 44,000 square feet is dedicated to shop space and corporate offices.
Our Nevada maintenance facility is located in Boulder City, NV and features 36,000 square feet of air-conditioned hangar space. This Atlas Aircraft Center facility provides valuable support for the PlaneSense® fleet, mainly serving fractional share clients in the Western part of the U.S.
PlaneSense, Inc. is proud to employ veterans from all branches of the military. Veterans obtain a wealth of highly specialized training and transferable skills that they bring to us after serving our country.
PlaneSense, Inc. provides a clean work environment, excellent benefit package and competitive compensation. We offer equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, or gender identity), national origin, age, disability, veteran status, or genetics. In addition to federal law requirements, PlaneSense, Inc. complies with applicable state and local laws governing nondiscrimination in employment.
If you require reasonable accommodation to complete an employment application, participate in an interview, complete pre-employment testing, or otherwise take part in the employee selection process, please contact careers@planesense.com.
Compensation for this position will be discussed in detail during the interview process. Candidates applying from a state or locality that requires salary disclosure may request this information by contacting careers@planesense.com.
Job Type: Full-time
Pay: $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
Shift:
- 10 hour shift
- Evening shift
- Morning shift
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Portsmouth, NH 03801 (Preferred)
Work Location: In person
