Are you ready to invest in your career with a quickly growing company? As a customer service agent, you are the first line of contact in assisting customers with luggage, checking in, selling tickets, and more!
CUSTOMER SERVICE AGENT
A. Qualification Standards. Must meet the applicable Company and regulatory
requirements and be qualified through experience, education, and in accordance
with other qualification standards set forth by the General Manager of Seaplane
Operations.
B. Line of Authority. Reports to the Departure Lead.
C. Duties and Responsibilities
1. Promotes and fosters a safe and secure working and operating environment,
Leadership commitment, and the promotion of safety as a core value of the company.
2. Must learn all pertinent information and operating procedures relevant to their
position.
3. Checks in customers and their baggage for flights ensure weights are entered
for weight and balance purposes.
4. Prepares manifest for flights.
5. Confirms return reservations.
6. Manages overweight and overbooked flights; solicits volunteers; and removes
passengers, baggage and Fast Pak as needed to ensure weight and balance
parameters are within limits.
7. Accountable for ensuring accurate manifests so no aircraft are sent out
overweight.
8. Processes no-shows and standby passengers
9. Makes passenger announcements (boarding, delays, canceled flights, others
as required).
10. Assists customers with claims for delayed and damaged baggage.
11. Responds to customer’s inquiries.
12. Provides general customer assistance.
13. Enforces check-in time cutoff.
14. Ensures flights are properly loaded.
15. Coordinates on-time boarding of flights in an effort to ensure flights depart in a
timely manner.
16. Confirms new reservations as needed.
17. Uses Company’s applicable software system to perform customer service
functions.
18. Ensures compliance with Company and Federal regulations.
19. Other required duties as assigned by station management team member
Education and Experience:
- At least 1 year customer service required
- Aviation experience preferred
Physical Requirements:
- Lifting/Pulling/Pushing: Must be able to lift up to 70 pounds repeatedly
- Working Conditions: Normal working conditions absent extreme factors
Note: The statements herein are intended to describe the general nature and level of work being performed but are not to be seen as a complete list of responsibilities, duties, and skills required of personnel so classified. Also, they do not establish a contract for employment and are subject to change at the discretion of the employer
