Under the guidance of the Operations Manager, coordinate daily base operations. This includes, but is not limited to, coordinating with Lafayette Scheduling and base maintenance to ensure the proper staffing of aircraft to meet the customer needs.
Proficiency in RAMCO required for log entries, entry of daily flight data for customer billing requirements and tracking of time-limited maintenance components, occurrence reporting, and data research and interpretation for coordinating with billing and/or the customer. Documentation of all FAA regulations.
ESSENTIAL DUTIES & ACCOUNTABILITIES
Serve as PHI’s first line representative when working with customers. The Admin Assistant is expected to be gracious, professional, and courteous when working with both external customers as well as our internal customers.
Coordinate with appropriate pilots on passenger information, including but not limited to, destination, departure times, customer desired routing, outbound personnel and baggage weights, outbound cargo weights, and inbound passenger, baggage and cargo weights. Advise pilots of any additional customer requirements such as delays, anticipated waits or shutdowns offshore, etc.
When requested, assist short service employees with questions concerning PHI company policy, paperwork, base specific procedures, etc.
Monitor security procedures that take place at or near your workstation and ensure that individual customer requirements are complied with. This may include portal scanning, baggage search or x-ray, electronic body scanning, personal search, etc. Ensure security personnel are following established procedures and are complying with Federal, State, or customer requirements.
Where necessary, assist passengers with the sign-in, weigh-in, and baggage check and security process. Report any unruly passengers to the Operations Manager. Any passengers who appear to be impaired or under the influence should also be reported immediately.
Report all injuries, slips, trips or falls as soon as possible to the Operations Manager. Near misses or the potential for the above occurrences should also be reported. Unusual or out of the ordinary issues or occurrences must also be reported as above.
QUALIFICATION REQUIREMENTS
ORGANIZATIONAL CORE VALUES
Functional/Technical Expertise- Effective performers are knowledgeable and skilled in a functional specialty (e.g., finance, marketing, operations, information technologies, human resources, etc.). They add organizational value through unique expertise in a functional specialty area. They remain current in their area of expertise and serve as a resource in that area for the organization.
High Standards- Effective performers establish and model standards that guarantee exceptional quality and necessary attention to detail. They continually seek to improve processes and products, and they hold staff accountable for quality. They find best practices, share them, and then improve upon them.
HSEQ DUTIES & RESPONSIBILITIES
Stand-Up, Speak-Out, and Take-Action – Do the right thing when no one is looking, report safety concerns, near misses and incidents to management, use the Stop Work authority to immediately stop unsafe acts or work practices.
PHYSICAL DEMANDS AND ENVIRONMENTAL CONDITIONS
While performing the duties of this job, the employee is regularly required to sit. The employee is frequently required to use hands to finger, handle or feel, and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds. The special vision abilities for this job are close vision, distance vision, color vision, depth perception and the ability to adjust focus.
While performing the duties of this job, the employee is occasionally exposed to wet or humid conditions (non-weather). Exposed to working near moving mechanical parts, fumes, and airborne particles, the risk of electrical shock from normal voltage and outdoor weather conditions. The noise level in the work environment is usually moderate with occasional loud noise due to departing or landing aircraft.
AMR
DISCLAIMER
The above Statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
PHI Aviation, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws