We are seeking a dynamic, strategic, and operationally experienced Managing Director to lead all aspects of the assigned station. This role oversees day‑to‑day operations for ground handling services , long‑term planning, delivery of exceptional service standards, operational efficiency and financial performance relationships to ensure the airport operates safely, efficiently, and with exceptional service standards.
The leader is also responsible for driving business development initiatives, fostering client relationships, and identifying growth opportunities.
Essential Functions
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Oversee financial performance, budgeting, forecasting, and revenue optimization.
- Direct the daily operation at the airport and leadership team.
- Responsible for delivering and/or implementing policies, systems, programs, processes, procedures and/or plans within the station.
- Reviews operational and financial reports to ensure the station is meeting goals and objectives and takes corrective action as required.
- Participates in employee relations investigations when complaints arise and resolves issues in a professional and timely manner.
- Recruits new employees to ensure appropriate staffing, promotes team-building initiatives and performs coaching and mentoring activities to develop and motivate team members.
- Ensure that employees are properly trained and audit safety records as needed.
- Sets, measures and manages the performance of self and others. Leads team members in achieving operational and financial objectives and goals.
- Promotes and adheres to policies concerning Safety, Anti-Harassment and Equal Employment Opportunity.
- Seek new business opportunities and promote company services.
- Develops and approves schedules and changes.
- Ensure the station meets financial targets through effective scheduling and time management.
- Maintain a favorable working relationship with employees and promote a cooperative and harmonious working climate, which will be conducive to maximum employee morale, productivity, and efficiency/effectiveness.
- Effectively coach, counsel, and disciplined employees.
- Responsible for the Safety, Training, and security of the operation.
Required Education and Experience
- Bachelor’s degree in business administration, Aviation Management, or a related field, or equivalent combination of education and experience.
- Minimum of 5-7 years of experience in a customer service-oriented role.
- Prior experience in the aviation or airline industry, particularly ground handling services, is highly preferred.
Additional Eligibility Qualifications
- Must successfully pass a comprehensive background check.
- Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
- Strong verbal and written communication skills in English; bilingual fluency in English and Spanish is a plus.
Job Type: Full-time
Base Pay: From $95,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Education:
Experience:
- Customer Service in Aviation: 7 years (Required)
Work Location: In person