Customer Account Manager – Aviation / Aerospace
Delta, BC (Hybrid – primarily on-site)
$98,000 – $118,000 CAD per year
Jama HR Express is proud to support a global leader in commercial aircraft engine maintenance, repair, and overhaul in hiring a Customer Account Manager for their Engines Division in Delta, BC.
This role is ideal for someone who enjoys balancing customer relationships, operational coordination, financial oversight, and aviation-focused problem-solving within a fast-paced MRO environment.
Key Responsibilities:
• Act as the primary customer point of contact throughout the engine maintenance and repair lifecycle
• Monitor engine shop visits, costs, invoicing, and turnaround times
• Ensure customer requirements and contractual obligations are met
• Coordinate closely with engineering, operations, logistics, and finance teams
• Support forecasting, work-scope coordination, and operational planning
• Organize engine transportation and customer on-site maintenance activities
• Provide structured customer updates and support invoice dispute resolution
• Support AOG and customer service requirements as needed
Requirements:
• Bachelor’s degree in Business, Engineering, Finance, or related field
• 3–5 years of experience in customer support, account management, engineering, or aviation operations
• Experience with aviation engines or accessories programs is required
• Candidates without aviation engine or accessories program experience will not be considered
• Aviation, aerospace, airline, or MRO experience strongly preferred
• Strong analytical, communication, and problem-solving skills
• Comfortable working in fast-moving operational environments
• Intermediate to advanced MS Office skills
• SAP experience considered an asset
• Must be eligible to work in Canada and comply with Controlled Goods Program requirements
Why This Opportunity Stands Out:
• Stable and globally recognized aviation organization
• Full training and international development opportunities
• Long-term career growth and structured progression
• Exposure to high-value commercial aircraft engine programs
• Benefits starting Day 1
• 100% company-matched pension plan
• Relocation package available for eligible candidates
• Free on-site parking
We are open to candidates across Canada, including the Toronto area, as well as international candidates who already hold a valid Canadian work permit or are eligible to work in Canada and are open to relocation.
If you have direct experience supporting aviation engines or accessories programs and are interested in exploring this opportunity, we would love to connect at info@hrexpress.ca