Provide leadership and direction for all facets of Transportation Operations for the Fulfillment Center (FC) and the FC's corresponding 3+ Spoke Operations within the region/catchment area. Oversee personnel for the FC's delivery region, and develop, improve, and implement processes to reduce delivery expense and increase customer satisfaction of the delivery experience. Evaluate operational effectiveness and drive improvement against key performance indicators. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
RESPONSIBILITIES
- Provide direction and guidance for all Transportation leadership within the Fulfillment Center (FC), and the FC's corresponding 3+ Spoke Operations within the region/catchment area, and influence a positive and uplifting culture with team
- Oversee fleet maintenance, garage, van/trailer wash, fuel island and salvage/yard operations for the FC and corresponding Spoke Operations
- Oversee and execute Transportation budget, service level standards, routing configuration, driver productivity standards, garage/maintenance and fleet utilization metrics
- Analyze opportunities to improve operational effectiveness as measured against key performance indicators
- Ensure consistency, standardization and utilization of best practices within all operating entities within the FC's operating region (Spokes)
- Manage/balance resources between Spoke Operations to ensure optimal customer service levels
- Partner with the centralized call center to maintain and improve customer satisfaction as it relates to the delivery experience
- Assist with/manage inbound freight schedule to the FC to reduce costs and operational constraints/bottlenecks
- Establish relationship with network strategy teams and advise/work to optimize geographical offering as it relates to Spoke locations and/or diverting volume to a more economical location
- Manage vendor relationships and identify opportunities to increase revenues
- Lead efforts to identify transportation/freight synergies within the FC's operating region
- Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports
- Maintain flexibility to work varying hours, including nights and weekends if dictated by workload/operational opportunities
- Travel to Spoke Operations within the FC's operating region regularly
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
QUALIFICATIONS
Minimum
5+ years of experience with progressive responsibilities in a logistics/transportation environment
Highly analytical with the ability to understand and resolve complex operational issues
Strong interpersonal skills and development of associates
Strong oral/written communication skills and the ability to present complex information to large groups
Knowledge of accounting and finance principles, including, but not limited to audit and budgeting
Strong technical skills as it relates to webbased applications/programs with the ability to learn and master different operating systems
Excellent leadership and project management skills
Desired
Bachelors Degree
Any fulfillment center/customer delivery experience
