Aerospace Customer Success / Account Manager

Specialized Recruiting Group • Full-time • Cincinnati, OH, US • $70k - $90k / year • 3w ago

Located in Cincinnati, OH

Salary: $70k-$90k

Aerospace Customer Success / Account Manager

Location: Cincinnati, OH

Compensation: $70k-$90k

Requirements:

Bachelor's degree or 5+ years of experience in customer service, sales support, or a related role.
Aerospace industry experience is required. Experience tooling or machining within an aerospace industry is a plus.
Background in import/ export is a plus.
Advanced proficiency in Microsoft Office Suite, particularly Excel.
Strong analytical, mathematical, and problem-solving skills with the ability to perform pricing and cost analyses.
Experience working with ERP systems and maintaining accurate customer and product data.
Excellent communication, customer service, and relationship-building skills.

Responsibilities:

Process customer RFQs by reviewing requirements, performing pricing analysis, preparing quotations, and maintaining quote records within the ERP system.
Review and process customer purchase orders, resolve discrepancies, enter orders into the ERP system, and provide order acknowledgements.
Respond to customer inquiries regarding quotations, orders, invoices, product information, warranty requests, and service-related issues.
Investigate and resolve customer concerns, including product damage, missing components, and warranty claims while ensuring timely closure.
Collaborate with engineering, purchasing, and sales teams to maintain accurate product documentation, costs, and market pricing information.
Prepare customer order status reports, KPI metrics, and support continuous improvement initiatives.
Generate and maintain pricing data and product catalogs for designated customers and programs.