Location:
Delta Air Lines BWI
Pay Rate:
Salary - Salary Plan, 60,000.00 USD Annual
Work Shift:
Job Description
Duty Manager of Aviation Services
Salary: $60,000
We’re looking for a friendly, compassionate leader to join our aviation services team!
Oversee passenger services station operations team while creating a work environment where people enjoy coming to work and collaborating to achieve the team’s goals and objectives. Serve as the primary customer service liaison and identify new business opportunities.
Responsibilities
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Deliver effective passenger services solutions to our customers
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Develop and analyze employee and equipment schedules in order to use resources most efficiently while meeting all work requirements
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Address and resolve customer service issues in a timely manner with professionalism
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Review new airline and vendor contracts and provide feedback
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Meet with customers regularly to receive feedback and monitor satisfaction levels
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Build and maintain relationships with key stakeholders
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Manage safety and security procedures to comply with HHS operating standards
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Create a positive and inclusive work environment to lead and motivate team members
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Monitor and/or conduct required training of team members
Skills
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Interpersonal Skills: Ability to interact with individuals at all levels of the organization
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Communication: Effective written, spoken, and non-verbal communication as well as presentation skills
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Customer Service: Service-oriented mentality with a focus on exceeding expectations
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Professionalism: Maintain a positive and professional demeanor
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Decision Making: Ability to quickly make sound decisions and judgments
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Proactivity: Self-motivated with the ability to effectively prioritize projects and needs
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Team Player: Willingness to collaborate and provide support where needed to achieve outcomes
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Business Ethics: Demonstrate integrity, respect, and discretion in all business dealings
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Organization: Attention to detail and ability to effectively manage tasks in a fast-paced environment
Requirements
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2 to 5 years of management experience
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Ability to work a flexible schedule that may include nights, weekends, and holidays
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Extensive airport operational experience and a working knowledge base of budgetary and financial responsibilities
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Knowledge of applicable FAA and OSHA regulations
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Experience negotiating contracts
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Ability to work a flexible schedule that may include nights, weekends, and holidays
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Computer skills, including word processing, spreadsheets, email, and ordering platforms
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Must be willing to relocate for promotion opportunities
What We Offer
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Paid time off (vacation and sick)
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Medical, dental, and vision insurance
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401(k) with employer match
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Employee Assistance Program (EAP)
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Career development and ongoing training
Important to Know
Who is HHS Aviation
HHS Aviation is an industry-leading aviation services provider. We are known for our unwavering commitment to providing our customers with the highest-quality aviation service solutions. We utilize our decades of industry knowledge and experience to offer our customers the insight and perspective to augment their ground servicing programs. We are a service solutions partner, not simply a contract labor provider like many other ground service companies.
