About the Role
Second Star Aviation is looking for a Remote Parts Manager to coordinate parts purchasing across our growing network of aircraft maintenance shops.
This person will be responsible for helping our teams find, order, and track the parts they need to keep projects moving. You will communicate regularly with our shop teams, research parts and suppliers, place orders, follow up on shipments, and help resolve delays or problems when they arise.
Although this is a remote position, it is highly collaborative. You will spend a significant amount of time communicating with vendors and coordinating with employees at our different locations. We are looking for someone who is organized, dependable, comfortable working independently, and genuinely kind to the people they interact with.
The way we treat vendors matters to us. We want someone who is patient, friendly, and professional on the phone—even when an order is urgent or something has gone wrong. Our Parts Manager will play an important role in maintaining Second Star Aviation’s reputation as a company that is easy and enjoyable to work with.
Responsibilities
- Manage parts purchasing and order coordination for all Second Star Aviation locations.
- Receive parts requests from shop teams and confirm that the necessary information has been provided before placing an order.
- Research parts, suppliers, pricing, availability, lead times, and shipping options.
- Place orders accurately and select shipping methods that meet each shop’s schedule and operational needs.
- Communicate with vendors by phone and email to request quotes, verify availability, place orders, and resolve issues.
- Build and maintain friendly, professional relationships with vendors and suppliers.
- Track open orders and proactively follow up on delayed, backordered, or missing shipments.
- Keep shop teams informed about order confirmations, expected delivery dates, delays, and other important updates.
- Help identify alternate suppliers or replacement options when requested parts are unavailable.
- Review order confirmations and invoices for accuracy.
- Assist with returns, warranty claims, damaged shipments, and incorrect parts.
- Help improve purchasing processes as the company grows.
- Prioritize urgent requests while continuing to provide timely support for routine orders.
What We’re Looking For
- Kind, patient, and professional communication skills.
- Comfortable speaking with vendors and coworkers over the phone.
- Strong online research and problem-solving skills.
- Ability to stay organized while managing multiple orders and priorities.
- Careful attention to part numbers, quantities, pricing, shipping addresses, and other order details.
- Comfortable using email, web browsers, spreadsheets, shared documents, and other basic computer programs.
- Reliable computer and high-speed internet connection.
- Ability to work independently in a remote environment.
- Strong follow-through and a willingness to proactively check on outstanding orders.
Nice to Have
- Previous experience purchasing or managing aircraft parts.
- Experience working with automotive, industrial, mechanical, or other technical parts.
- Familiarity with aircraft part numbers, maintenance operations, or aviation vendors.
Pay: From $20.00 per hour
Benefits:
- 401(k)
- Flexible schedule
- Paid time off
Work Location: Remote
