Job Title: Flight Coordinator
(No Aviation Experience Necessary)
Base Location: 188 Airport Dr. Tobyhanna, PA 18466
Position Type: Hybrid (80% Remote Onsite 20%) Full-time position, 36 hours per week, with additional participation in a required on-call rotation schedule. Additional premium pay for on-call rotation.
*Drug and Background Screenings are required for this role.
Work Schedule:
Sunday: Off
Monday: Off
Tuesday: Off
Wednesday: 12pm-6pm (overnight) On-Call
Thursday: 8am-6pm (overnight) On-Call
Friday: 8am-6pm (overnight) On-Call
Saturday: 8am-6pm (overnight) On-Call
Position Summary
Axcess Aviation Services is seeking a Flight Coordinator to support daily flight operations, including charter quoting, sales support, and procurement of charter broker trips as needed. This role supports the full lifecycle of a trip — from initial client inquiry and quoting through scheduling and execution, to post-flight closeout — and plays a critical role in delivering exceptional customer service.
The ideal candidate is highly organized, communicates clearly and efficiently, and can multitask, problem-solve, and adapt quickly in a fast-paced aviation environment. This position requires sound judgment, attention to detail, and a calm, professional demeanor when managing time-sensitive or high-pressure situations.
Key Responsibilities
Charter Quoting, Sales Support & Broker Trip Procurement
- Prepare and issue charter quotes in accordance with company pricing guidelines and approved rate structures
- Gather complete trip details including routing, dates, passenger counts, & special requirements
- Coordinate w/ Charter Coordinator & operations leadership to confirm aircraft availability & pricing
- Source and procure charter broker trips when required, including obtaining pricing, availability, and documentation from third-party operators
- Evaluate broker trip options for operational feasibility, safety considerations, and customer needs
- Update and revise quotes promptly based on client requests or operational changes
- Assist with converting quotes into confirmed trips and executed charter agreements
Flight & Trip Coordination
- Assist with scheduling and coordinating Part 135 and Part 91 flights
- Create, update, and manage trips in the company’s flight operations software
- Coordinate aircraft, crew assignments, and trip logistics
- Monitor trips and provide day-of-flight support, including handling last-minute changes
Crew & Operations Support
- Communicate trip details, changes, and updates to flight crews clearly and efficiently
- Assist with crew logistics including hotels, ground transportation, and catering
- Support compliance with duty and flight time limitations
- Coordinate w/ maintenance & operations leadership regarding aircraft availability or changes
Customer Service & Communication
- Serve as a primary point of contact for clients, brokers, and internal stakeholders
- Deliver exceptional customer service through timely, professional, and clear communication
- Proactively manage client expectations and resolve issues with urgency and professionalism
- Communicate quickly and effectively in dynamic situations, ensuring all parties remain informed
Administrative & Reporting Support
- Assist with trip documentation, invoicing support, and post-trip closeout
- Maintain accurate and complete records in operational systems
- Support the Charter Coordinator, Director of Operations, and operations team with ad-hoc tasks as needed
Required Qualifications
- Strong ability to multitask, prioritize, and problem-solve in a fast-paced environment
- High attention to detail and accuracy, particularly with pricing and trip details
- Ability to communicate quickly, clearly, and efficiently under time pressure
- Team-oriented with the ability to work independently
- Professional phone, email, and client-facing skills
- Proficiency with Microsoft Office and cloud-based tools
Preferred Qualifications
- Prior experience in aviation operations, charter coordination, quoting, or brokerage
- Familiarity with Part 135 charter operations and terminology
- Experience with flight operations and quoting software (e.g., Avianis or similar)
- Aviation background or strong interest in private aviation
EEO:
Axcess Air and its affiliated companies provide equal employment opportunities to all employees and applicants and prohibit discrimination and harassment based on any characteristic protected by applicable federal, state, or local law. Reasonable accommodations are available for qualified individuals with disabilities.
What We Offer:
Our benefits include PTO, sick leave, and holiday pay, in addition to the company covering 80% of employee medical insurance premiums beginning at 90 days of employment, as well as a 401(k) plan with matching employer contributions.
Pay: $55,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: Hybrid remote in Tobyhanna, PA 18466
