Terminal Manager

Confidential • Full-time • Sterling, VA, US • 1w ago

A well-established and growing transportation and logistics company is seeking an experienced Terminal Manager to lead daily operations. This organization has built a strong reputation for dependable service, operational excellence, and customer-focused supply chain solutions. With an extensive network across the United States, the company combines industry expertise, innovative technology, and a commitment to employee success.

This is an excellent opportunity for a hands-on transportation leader who thrives in a fast-paced environment and enjoys driving operational performance, customer satisfaction, and team development.

Position Summary

The Terminal Manager is responsible for overseeing all aspects of terminal operations, including local and linehaul transportation, dock operations, warehouse activities, customer service, and administrative functions. This role will lead drivers, dock/warehouse personnel, and office staff while ensuring operational efficiency, regulatory compliance, service excellence, and profitability.

The successful candidate will be a proactive problem solver with strong leadership skills, transportation industry experience, and the ability to effectively manage both people and processes.

Key Responsibilities

Lead and oversee all terminal operations, including local drivers, linehaul drivers, dock personnel, and office staff.
Monitor payroll, operating expenses, and overall terminal performance to maximize efficiency and profitability.
Review operational costs and implement strategies to control expenses.
Support business development efforts by maintaining existing customer relationships and identifying opportunities for growth.
Participate in customer meetings and sales calls as needed.
Schedule and manage linehaul operations to ensure service commitments are met.
Monitor dispatch activities for pickup and delivery operations.
Ensure proper staffing levels to support customer service expectations and operational requirements.
Minimize freight claims through effective oversight of freight handling and routing processes.
Oversee quality control and maintenance of forklifts, trailers, vehicles, and warehouse facilities.
Ensure compliance with driver logs, trip reports, vehicle inspections, trailer inspections, and required documentation.
Respond promptly and professionally to customer and internal inquiries.
Foster a culture of accountability, safety, teamwork, and continuous improvement.
Ensure timely completion of safety training and implementation of company policies and procedures.
Manage invoicing, reporting, and revenue-processing activities to support accurate billing and month-end close processes.
Participate in management meetings and strategic planning initiatives.
Conduct daily terminal walkthroughs to ensure operational accuracy, safety, and facility standards.
Assist with operational coverage when staffing shortages occur.
Partner with Human Resources and Safety teams to recruit, onboard, and retain qualified employees.

Qualifications

3–5 years of experience in the LTL transportation industry required.
Minimum 1 year of air freight experience required.
Previous transportation, trucking, or terminal management experience required.
Proven sales and customer relationship management experience.
Strong problem-solving and decision-making abilities.
Hands-on leadership style with the ability to work effectively in both office and warehouse environments.
Ability to manage multiple priorities in a fast-paced setting and meet deadlines.
Excellent verbal and written communication skills.
Working knowledge of DOT regulations and transportation compliance requirements.
Proficiency with transportation management and operational systems preferred.
Ability to successfully pass a background check and drug screening.

Compensation & Benefits

Competitive compensation package
Medical, dental, and vision benefits
Paid time off
Holiday pay eligibility
401(k) plan with company match
Employee referral incentives
Career growth and advancement opportunities
Performance and compensation reviews

Equal Opportunity Employer

Our company is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. We value diversity and are committed to creating an inclusive workplace where all employees can thrive.

Job Type: Full-time

Benefits: