Job Overview
We are looking for a Customer Service Representative with experience in the aviation MRO industry to handle customer communication, quotes, and repair orders (ROs). The ideal candidate will have a background in customer service and purchasing. The candidate must have excellent organizational skills, and the ability to work collaboratively with different departments.
Responsibilities
- Serve as the primary point of contact for customers, ensuring timely responses to inquiries and service requests.
- Generate and provide accurate repair quotations based on customer requirements and work scope.
- Manage and track Repair Orders (ROs) from initiation to completion, ensuring updates are communicated effectively.
- Maintain detailed records of customer interactions, service agreements, and repair status.
- Work closely with internal teams (maintenance, quality control, and supply chain) to ensure seamless service execution.
- Utilize Evolve software for repair order management, tracking, and reporting.
- Use Microsoft Office, including Excel, for data entry, reporting, and record-keeping.
- Support billing and invoicing processes by verifying completed work and coordinating with accounting.
- Assist with customer account management, including contract renewals and service follow-ups.
Qualifications & Requirements
- Minimum 2 years of experience in customer service, preferably in an MRO 145 repair station or aviation-related industry.
- Proficiency in ERP software for repair station operations. (not mandatory)
- Proficiency in Microsoft Office (Word, Excel, Outlook) – strong Excel skills preferred.
- Ability to read and understand repair orders, work scopes, and aviation-related documentation.
- Must speak English fluently (bilingual in Spanish preferred).
- Strong organizational and multitasking skills in a fast-paced environment.
- Excellent verbal and written communication skills.
- Strong teamwork and problem-solving abilities.
- Customer-focused mindset with attention to detail and follow-through.
Preferred Qualifications
- Experience with additional ERP/MRO software systems (Evolve, Quantum, Corridor, or similar).
- Familiarity with FAA regulations related to repair stations and component tracking.
Pay: $20.00 - $30.00 per hour
Language:
- English (Required)
- Spanish (Preferred)
Shift availability:
Ability to Commute:
- Medley, FL 33178 (Required)
Work Location: In person
