Job Title: Customer Service

Commitment to company values and ethics. Dependability: personally responsible, completes work in a timely manner, and performs tasks accurately. Motivation: must maintain a positive attitude and strong work energy Strong customer orientation. Organization: very detail oriented and always comes prepared. Time management: ability to organize and manage multiple priorities and effectively deal with tight deadlines and pressure. Teamwork: works harmoniously with others to get a job done, responds positively to instructions/procedures, and works well with others.

ESSENTIAL DUTIES AND RESPONSIBILITIES - Promote Summit Aerospace capabilities to our worldwide airline customer base. - Manage the day to day communication between assigned customers and the internal teams: (Purchasing, Quality, Finance, Operations, Receiving and Shipping Departments) - Acknowledge order to customer - Liaise with product line, marketing and consignment personnel on order service related issues. - Communicate with department heads and contract services for PO/RO due dates, to ensure accurate data is in system. - Work with warehouse, QC, shipping personnel to ensure orders and transfers are processed in time. 2 - Work with QC to ensure smooth transition of inbound RO/PO/stock transfers to outbound QC when required for an outbound order. - Communicate shipping notification to customer - Oversee customer warranty claims process - Prioritize the workload within the QC to ensure ship dates are met. - Monitor order backlog to ensure timely deliveries and contract compliance. - Work with Sales & Marketing to ensure the backlog is being monitored within each group and updated accordingly. - Liaise with shipping & receiving on any shipping issues. - Receive, research, and answer customer complaints-coordinate the complaint with sales, department managers, QC, warehouse, and/or accounting department. - Receive, research, and answer customer inquiries regarding sales orders, invoices, shipping data, and quotes. - Update and maintain individual customer list. - Respond to calls and emails from customers. - Work with Accounting on customer credits and order disputes. - Investigate, resolve paperwork issues that arise from customer. - Ensure compliance with customer RO/Contracts. - Generate customer report card. - All other duties as assigned.

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Experience:

Aerospace/Aviation/MRO : 3 years (Required)
Customer Service : 3 years (Required)

Work Location: In person

Summit Aerospace Inc.

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