About Us

We are a growing meal delivery company serving communities across Southeastern Massachusetts. Our mission is to provide reliable, high-quality meal delivery services while maintaining strong operational excellence and customer satisfaction.

Position Overview

We are seeking a hands-on Operations Manager to oversee daily operations across our Brockton and Wareham service areas. This role is responsible for managing staff, ensuring efficient delivery operations, maintaining client relationships, and stepping in as a driver when needed to ensure uninterrupted service.

Responsibilities:

Operations & Team Management

Oversee day-to-day operations for delivery routes in Brockton and Wareham
Supervise drivers and staff, including scheduling, training, and performance management
Ensure timely, accurate, and high-quality meal deliveries
Monitor route efficiency and implement improvements

Account Management

Manage key accounts and maintain strong relationships with partners and clients
Serve as primary point of contact for operational issues or service updates
Ensure contract compliance and service quality standards

Staffing & Coverage

Coordinate driver schedules and manage call-outs
Provide backup driving support when drivers are unavailable
Ensure all routes are covered daily without service disruption

Compliance & Reporting

Maintain compliance with company policies and applicable Massachusetts regulations
Track KPIs, delivery metrics, and operational performance
Prepare reports for leadership as needed

Qualifications

2+ years of operations, logistics, or delivery management experience (preferred)
Strong leadership and team management skills
Ability to problem-solve in fast-paced environments
Valid driver’s license with a clean driving record + use of personal vehicle
Comfortable driving delivery routes as needed
Strong organizational and communication skills
Ability to lift and carry meal delivery items (up to ~30 lbs)
Ability to drive for extended periods when needed
Willingness to travel regularly between Brockton and Wareham

Compensation & Growth

Competitive salary within stated range
Performance-based growth opportunities
Paid time off and holidays
Mileage reimbursement when using personal vehicle

Pay: $80,000.00 - $90,000.00 per year

Work Location: In person

Vivo Transportation

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