Come join an exciting aviation company that offers anelite level of service!
Customer Experience Specialist Banyan Air Service | FXE
Banyan Air Service is seeking a Customer Experience Specialist to deliver world-class, personalized service for private aviation clients. This is a high-touch role for someone who thrives in team-oriented, high-performance environments and takes pride in creating memorable, seamless experiences.
What You'll Do:
- Build lasting relationships with aircraft owners, flight crews, and key contacts
- Provide concierge-level service, anticipating needs and ensuring every detail is flawless
- Support fuel, hangar, and office leasing sales through proactive client engagement
- Track and reach out to prospective clients to grow business opportunities
- Represent Banyan at industry events and community functions
- Coordinate client appreciation events, celebrations, and special requests
- Mentor and collaborate with teammates to ensure consistent, exceptional service
- Some travel required
What We're Looking For:
- Experience thriving in collaborative, goal-driven environments
- History of taking initiative and leading projects or group efforts
- Strong interpersonal and communication skills
- Background in aviation, hospitality, or premium customer service preferred
- Bilingual in Spanish or Portuguese is a plus
Why Banyan:
- Work with a top-ranked FBO serving elite aviation clientele
- Career growth opportunities in a high-energy, service-focused culture
- Be part of a team where every detail matters and every client feels valued
Apply today to help us redefine the FBO experience.
Must haveexcellent oral and written communication skills, a professional appearance, great organizational skillsas well as PC literacy in Windows, Microsoft Word, Excel, and Outlook. Contractmanagementexperience a plus.A minimumof threeyears customer service background and a minimum of two years experience in aviation sales andoperations.This position requires a true desire to care for flight departments, ground handling needs, and a desire for making Banyan Air Service the only place to stop when flying to South Florida.
Banyan Air Services, Inc., is an Equal Opportunity Employer, one with a great team environment, a drug-free workplace and offers excellent pay and benefits including but not limited to:
- Medical, Dental & Vision Plans
- Company Paid Basic Life Insurance and Supplemental Accident
- Short and Long-Term Disability Insurance
- 401k Program with company match
- Company paid holidays and paid time off for full-time employees
- Continued education and flight reimbursement
- Relocation Assistance is available for those that qualify
- Health & Wellness Program with an onsite teammate gym
"WORKING TOGETHER, GROWING TOGETHER, WINNING TOGETHER"
This job description in no way states or implies that these are the only duties to be performed by the teammate(s) incumbent in this position. Teammate(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Areview of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements, and are subject to possible modification to reasonably accommodate individuals with disabilities.
This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
