Trip Operations Specialist
Job Description:
We are seeking a motivated and customer-focused Trip Operations Specialist to join our growing travel agency. In this role, you will be responsible for handling all customer communication post sale and managing all the details through the end of the trip. Our ideal candidate is someone who is very organized, detail oriented, and has experience working and managing a client’s schedule. You will report to the Director of Sales & Operations and will play a critical role in fostering a positive workplace culture.
Are you crazy about travel and looking for a place filled with fun, community-minded people like you? A career with Fellowship Travel may be for you if you like to work in an environment where you are valued as a person, your contributions are rewarded and work/life balance is a real thing. We offer competitive salaries and benefits that include remote work opportunities, vacation, healthcare, dental, matching retirement plan, medical and dependent care flex plans, and (best of all) travel benefits & discounted travel opportunities worldwide!
Key Responsibilities:
- Respond to customer inquiries and requests in a timely manner
- Document all inquiries, requests, resolutions and follow-up tasks
- Escalate inquiries and requests as necessary to the appropriate department
- Ensure that clients meet their deadlines with things such as deposits, due dates, names, etc.
- Being able to work on quotes for insurance, flight deviations and hotels with our Vendor Procurement department
- Ability to upsell on services such as travel insurance, transportation and hotels
- Encourage repeat business by displaying excellent customer service
- Handle customer complaints and resolve any issues that may arise post sale
- Ensure compliance with company policies and procedures
- Collaborate with other departments to ensure smooth and efficient operations
Qualifications:
- High School diploma or general education degree (GED) required
- 2-4 years of customer service experience preferred
- Travel Industry experience preferred
- Excellent administrative & customer service skills
- Keen attention to detail
- Ability to learn tasks and skills quickly and effectively
- Strong follow through skills
- Outstanding verbal and written communication skills
- Solid problem-solving & time management skills
- Ability to work independently and prioritize tasks effectively
- Being a well-traveled individual is a plus
Who We Are:
Fellowship Travel has been dedicated to serving non-profits for 45 years. We believe in creating relationships that extend beyond the workplace, regarding our clients as partners and our coworkers as family. Since we're small, every associate matters, to the company and to each other. We have a casual office environment, but when it comes to serving our customers, we’re all business.
Our core values are being service-focused, trustworthy, always-improving, respectful and kind. We love to help others and have a passion for learning more about the world. Between all of us, we’ve traveled to more than 153 unique countries! Maybe you can help us knock a few more off the list!
Benefits:
· Remote opportunities
· 10 holidays (incl. your birthday!)
· Vacation/Sick time - PTO
· Health insurance
· Dental insurance - HRA
· Matching IRA (Individual Retirement Account) - 100% vested from day one
· Life insurance – additional coverage available
· Medical flex plan
· Dependent care flex plan
· Short-term disability, life insurance, cancer coverage available
· IATA membership card - Gets you access to free (or discounted) familiarization trips!
· Additional travel discounts & benefits – hotels, theme parks, etc.
· Company-sponsored outings, cookouts & celebrations
If you have a passion for customer service and are eager to make a positive impact in a growing travel agency, we encourage you to apply for this exciting opportunity.
FTI is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job Type: Full-time, M – F, 8:30-5:00 EST
Hourly: Starting at $21.15/hour
Job Type: Full-time
Pay: From $21.15 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Experience:
- travel industry: 1 year (Preferred)
Language:
Work Location: Remote
