Responsibilities:
- Customer support: Handle customer inquiries, complaints, and grievances related to products or services.
- Order processing: Receive, process, and verify customers purchase orders from various channels, apply relevant export licenses and arrange shipments.
- Point of Issues resolution and claim: Act as the point of contact for resolving product-related problems and processing warranty claims.
- Invoicing and payments: Issue and track sales invoices and follow up customer payments
- Inventory management: Monitor stock levels and coordinate with customers on product deliveries..
- Record keeping: Maintain and update customer records and sales databases, ensuring accuracy.
- Reporting: Compile and prepare regular sales reports and analyze data on sales trends.
- Cross-departmental coordination: Liaise with other departments, such as finance and logistics, to ensure smooth operations.
Requirement:
- Minimum 2 years of experience in Customer Services / Sales Administration
- Knowledge of import/export sales and shipping is required;
- Aviation supplies background / Global shipment handling experiences an advantage;
- Proficient in Microsoft Office (Excel & Word), CRM software, sales databases or similar programs;
- Higher Diploma or equivalent;
- Good team player, willing to learn and self-motivated;
- Immediately available is preferred.
Job Type: Full-time
Pay: $22.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
Work Location: In person
