Why Work for Frontier Airlines?
At Frontier, we believe the skies should be for everyone. We deliver on this promise through our commitment to Low Fares Done Right. This is more than our tagline - it’s our driving philosophy. Every member of Team Frontier has an important role to play in bringing this vision to life. Our successful business model allows travelers to take advantage of our fast-growing route network while our bundled and unbundled pricing options allow our customers to personalize their travel experience and only pay for the services they need – saving them money along the way.
What We Stand For
Low Fares Done Right is our mission and we strive to bring it to life every day. Our ‘Done Right’ promise means delivering not only affordable prices, but making travel friendly and easy for our customers. To do this, we put a great deal of care into every decision and action we take. We must be efficient with the use of our resources and make smart decisions about how we run our business. We must also innovate and be pioneers - we’re not afraid to try new things. While our business requires us to fly high in the air, we also consider ourselves down-to-earth in our approach, creating a warm and friendly experience that truly demonstrates Rocky Mountain Hospitality.
Who We Are
Frontier Airlines is committed to offering ‘Low Fares Done Right’ to more than 100 destinations and growing in the United States, Canada, Dominican Republic and Mexico on more than 350 daily flights. Headquartered in Denver, Frontier’s hard-working aviation professionals pride themselves in delivering the company’s signature Low Fares Done Right service to customers. Frontier Airlines is the proud recipient of the Federal Aviation Administration’s 2018 Diamond Award for maintenance excellence and was recently named the industry’s most fuel-efficient airline by The International Council on Clean Transportation (ICCT) as a result of superior technology and operational efficiencies.
What Will You Be Doing?
The Aircraft Appearance Supervisor oversees the Aircraft Appearance department’s 24/7 day-to-day operations. This includes but is not limited to developing and supervising Aircraft Appearance Agents as well as outside vendors. (as described in the AAPM manual).
Essential Functions:
- Provide leadership, direction and on-the-job training to agents and coordinators.
- Coordinate and communicate agent work assignments based on the immediate and consistently changing need of the operation to ensure the proper placement of personnel and performance expectations.
- Assign and distribute workload to Aircraft Appearance Coordinators and Agents.
- Make independent decisions on agent work assignments and locations based on operational needs.
- Monitor employee performance and take corrective action as necessary.
- Evaluate daily manpower, assign work teams and ensure maximum coverage.
- Perform daily audits of regulated paperwork and Aircraft Cleans.
- Complete daily reporting thoroughly, accurately, and in a timely manner.
- Processing of department time and payroll.
- Analyze future flight schedules to assist in creating shift bids for department.
- Ensure adherence to airport and aircraft security regulations and report any violations and/or potential violations to management.
- Identify possibilities for operational improvements and communicate them to the Mgr, Aircraft Appearance.
- Monitor employee and aircraft safety and report any hazards or incidents to management.
- Ensure adherence to airport and aircraft security regulations and report any violations and/or potential violations to management.
- Serve as liaison between Frontier and contract cleaning in Frontier stations.
- Communicate effectively with various departments.
- Monitor and order supplies.
Assist the flight crews, coordinators and agents when necessary.
When operationally necessary, give “direct order” to agents refusing an assignment while maintaining professionalism and remaining calm.
Performs other duties as assigned
Qualifications
- High school diploma or GED
- Previous customer service experience with an airline
- Previous supervisory and management experience - required
- Must possess a valid driver’s license
- Must be able to qualify for and maintain a current US Customs seal
- Must be available to work graveyard shift.
- Must maintain all training and certifications through employment
Knowledge, Skills and Abilities
- Must be detailed oriented and able to perform multiple tasks making independent decisions involving the operation.
- Must possess strong organizational skills.
- Strong leadership skills with the ability to motivate and coach others
- Strong problem-solving skills and drive for operational excellence while taking responsibility for decisions.
- Strong communication and interpersonal skills
- Capable of delegating work and tracking its progress
- Able to determine necessary equipment/supplies needed for proper appearance of the plane and an FAA safety audit
- Must be able to perform ACA duties if operationally necessary
- Ability to always provide excellent customer service and applies problem-solving techniques in difficult passenger or crew situations
- Ability to lead and motivate Aircraft Appearance Agents in a positive and professional manner
- Excellent time management and prioritization skills
- Excellent verbal communication skills.
- Ability to prioritize multiple tasks in a stressful environment
- Ability to communicate in an effective, calm, and professional manner at all times
- Good knowledge of Frontier Airlines policies and procedures
- Ability to work in a team environment, especially with other supervisors and managers
- Project a positive image while responding openly, honestly, and timely to inquires in a courteous and respectful manner
Equipment Operated
Standard office equipment, including PC, copier, fax machine, printer and various vehicles.
Work Environment
Work schedule that spans a 24/7 operation including weekends, holidays and overtime.
Physical Effort
Position requires strenuous physical work. Heavy lifting, pushing or pulling of objects up to 100 pounds occasionally and/or up to 50 pounds frequently.
Supervision Received
General Supervision: The incumbent performs a variety of routine work within established policies and procedures and receives detailed instructions on new projects and assignments.
Positions Supervised
Over 100 agents on three different shifts
Salary Range: $43,000 - $67,725
Please note: This posting has a closing date of 1/15/25 Midnight MT.
Workplace Policies
Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Please be advised that duties and expectations of this position may be subject to change.
Frontier Airlines, Inc. is an equal opportunity employer and, as such, is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Frontier Airlines is a Zero Tolerance Drug-Free Workplace. All prospective DOT safety-sensitive employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP). Further, any DOT safety-sensitive job applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier.
Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
