The Dispatcher plays a key role in creating a welcoming, professional, and supportive experience for Rocket Air Flight Academy students, instructors, and visitors alike. This role encompasses the duties of a Dispatcher with an additional customer service role. The Dispatcher is responsible for the successful day-to-day flight, ground, and simulator dispatching and training operations. The Dispatcher’s daily duties and activities consistently lead to safe and successful training flights.
5 Main Roles and Responsibilities
- Coordinate Daily Flight Schedules, Aircraft Assignments, Instructor Availability, and Student Training Events
- Monitor Aircraft Status, Maintenance Restrictions, Weather Conditions, and Scheduling Conflicts to Ensure Safe & Effective Utilization of Resources
- Maintain Accurate Dispatch Records, Flight Schedules, Training Documentation, and Operational Reports in Accordance with Company Procedures
- Serve as a Communication Link Between Students, Instructors, Aircraft Maintenance, Line Service, and Flight Training Personnel
- Provide Exceptional Customer Service by Assisting Students & Instructors with Scheduling Changes, Training Requests, Billing, and Operational Support
Duties and Responsibilities
- Prioritize safety above all.
- Maintain and optimize the daily, weekly, and monthly flight schedule.
- Provide customer service with current and potential student customers.
- Manage customer billing and communication to include calls and the collection of payments.
- Utilize operational flight scheduling tools to ensure students are scheduled and processed for all lessons blocks.
- Manage customer accounts and assist customers with flight training goals.
- Communicate customer issues to Flight Operations leadership.
- Assist with the scheduling and observation of all accelerated flight training programs in support of the Student Services Manager.
- Support Flight Training Coordinator and assist with execution of all company directives.
- Assist the Fleet Coordinator in coordinating scheduled and unscheduled aircraft maintenance.
- Maintain the facility within company standards.
- Maintain knowledge of the scheduling and billing software systems.
- Perform general office duties and administration.
