Line Service Professional (LSP)
Position Summary:
The Line Service Professional (LSP) must be an exceptional relationship builder with the drive to provide world-class customer service with respect to activities on the ramp and interfaces with customers, pilots, passengers, senior staff and regulatory agencies.
Key Duties and Responsibilities:
- Greeting passengers and crews as they arrive, and depart our ramp and facilities.
- Fueling all types of both civilian and military aircraft
- Marshalling of aircraft on and off the ramp, properly chocking and placing cones or delineators when parking aircraft
- Drive refueling trucks, and towing equipment
- Connect hoses and operate equipment to move liquid materials into and out of storage tanks on vessels
- Towing aircraft in and out of hangars
- Assisting passengers and pilots with luggage and transportation needs
- General system servicing and cleaning
- Read work orders or receive oral instructions to determine work assignments and material and equipment needs.
- Record numbers of units handled and moved, using daily production sheets or work tickets
- Confer with customers in person in order to provide information about products and services, to take orders, or to obtain details of complaints.
- Solicit sale of new or additional services or products.
- Understanding and following FAA, TSA, and airport authority rules and regulations
- Perform airfield management activities, which may include escorting passengers and or crew-members around the airfield via different traveling modes i.e. walking or driving of company vehicle.
- Driving of passengers and or crew members on and off airfield to designation i.e. hotel, aircraft. Etc.
- Other duties and responsibilities as assigned.
Qualifications
Education Requirement:
- Must have High School Diploma or GED
Experience Requirement:
- Prior experience working at an FBO preferred
- Excellent Customer Service, Organizational, Training, and Communication Skills
- Desire to be part of a team
- Professional in appearance and mannerisms
- Initiative
- Able to develop a friendly rapport
- A sincere desire to assist customer
- Basic computer and keyboarding skills
- Ability to calculate figures and amounts
- Attention to detail
- Ability to lift 70 lbs.
Other Requirements:
- Ability to pass a drug screening test
- Able to pass a background check
- Driver’s License Clean driving record
Ideal candidate will have the following work styles:
- Being pleasant with others on the job and displaying a good-natured, cooperative attitude
- Being reliable, responsible, and dependable, and fulfilling obligations.
- Attention to Detail
- Maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior even in very difficult situations
- Accepting criticism and dealing calmly and effectively with high stress situations being open to change (positive or negative) and to considerable variety in the workplace
- A willingness to take on responsibilities and challenges
- Being sensitive to others' needs and feelings and being understanding and helpful on the job
- Following procedures, guiding oneself with little or no supervision, and depending on oneself to get things done
- Persistence in the face of obstacles
Excellence is an Attitude
Salary starts at:
$16.00/ hour, more with experience
Benefit Conditions:
- Waiting period may apply
- Only full-time employees eligible
Work Remotely
Job Type: Full-time
Pay: From $16.00 per hour
Expected hours: 35 – 47 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Ability to commute/relocate:
- Gulf Shores, AL 36542: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- High school or equivalent (Preferred)
Experience:
- Airport Ramp, Line Svc, FBO: 2 years (Preferred)
- Communication Skills: 1 year (Preferred)
- Clean Driving Record: 2 years (Required)
- Customer Service: 1 year (Required)
License/Certification:
- Driver's License (Required)
Ability to Relocate:
- Gulf Shores, AL 36542: Relocate before starting work (Required)
Work Location: In person
