At Omni Hotels & Resorts, we are committed to delivering authentic guest experiences rooted in genuine hospitality. As an Overnight Front Desk Agent, you will serve as the face of the hotel during overnight hours, ensuring a seamless and welcoming experience for every guest. This role combines traditional front desk responsibilities with night audit duties, requiring attention to detail, professionalism, and a passion for service excellence.
Key Responsibilities
- Greet and assist guests with a warm, friendly, and professional demeanor.
- Perform check-in and check-out procedures efficiently and accurately.
- Manage reservations, room assignments, and special guest requests.
- Complete nightly audit functions, including balancing reports and reconciling transactions.
- Process payments and maintain accurate guest accounts.
- Respond promptly to guest inquiries, concerns, and emergencies.
- Coordinate with housekeeping, security, and maintenance teams to ensure guest satisfaction.
- Maintain confidentiality and security of guest information.
- Monitor lobby activity and ensure a safe and secure environment.
- Prepare daily reports and communicate relevant information to morning staff.
- Uphold Omni’s service standards and company policies at all times.
Qualifications & Requirements
- High school diploma or equivalent; hospitality or business degree preferred.
- Previous front desk, night audit, or customer service experience preferred.
- Strong communication and interpersonal skills.
- Excellent organizational and problem-solving abilities.
- Ability to work independently and remain professional in a quiet overnight environment.
- Basic accounting or cash-handling experience preferred.
- Proficiency in Microsoft Office; experience with property management systems (such as OPERA) is a plus.
- Ability to stand for extended periods and lift up to 25 lbs.
- Must be available to work overnight shifts, including weekends and holidays.
Omni Culture & Expectations
- Demonstrate Omni’s core values of respect, integrity, loyalty, and empowerment.
- Deliver exceptional service that exceeds guest expectations.
- Maintain a polished and professional appearance in accordance with Omni standards.
- Foster a positive and collaborative team environment.
Associate Benefits & Perks
Omni Hotels & Resorts is proud to offer a comprehensive and competitive benefits package, including:
Exclusive Omni Perks
- Complimentary and Discounted Room Nights at Omni properties nationwide
- Friends and Family Discount Program
- Discounts on Dining, Spa Services, and Retail
- Omni Associate Recognition Programs and Awards
- Career Growth and Internal Promotion Opportunities
- Training and Development through Omni University
Health & Wellness
- Medical, Dental, and Vision Insurance
- Health Savings and Flexible Spending Accounts
- Employee Assistance Program (EAP)
Financial & Lifestyle Benefits
- 401(k) Retirement Plan with Company Match
- Paid Time Off and Paid Holidays
- Tuition Reimbursement Opportunities
- Complimentary Uniforms (where applicable)
- Free or Discounted On-Site Parking (where applicable)
- Employee Meals During Scheduled Shifts (where applicable)
Why Join Omni?
Omni Hotels & Resorts fosters a culture built on respect, innovation, and exceptional service. As an associate, you’ll be part of a company that values your contributions, supports your growth, and empowers you to deliver memorable guest experiences every day.
Pay: From $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Commuter assistance
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Free parking
- Health insurance
- Health savings account
- Life insurance
- Paid jury duty
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Work Location: In person
