Keep Alaska Flying – Aviation Customer Support | Anchorage, AK

Be the Operational Backbone of Remote Aviation Excellence

PDS Tech Commercial is partnering with a respected leader in the aviation industry to hire an Aviation Customer Support professional in Anchorage, Alaska. In this high-impact role, you’ll help coordinate passenger and flight operations supporting North Slope energy operations—ensuring crews, aircraft, and critical supplies move safely and efficiently in one of the most unique aviation environments in the world.

If you thrive in fast-paced, mission-driven operations and enjoy being at the center of coordination and communication, this opportunity is for you.

Position Details

Job Type: Full-Time | Consultant (12-Month Assignment)
Location: Anchorage, AK 99502
Schedule: Monday–Friday | First Shift (Occasional weekends as needed)
Pay Rate: $34.02 to $41.29 per hour

What You’ll Do

As part of the Flight and Passenger Operations Team, you will play a critical role in supporting a fleet of Q400 aircraft, Twin Otter, and CASA aircraft transporting workers and supplies across Alaska’s North Slope.

Your responsibilities will include:

Coordinating with travel planners to meet passenger travel needs
Utilizing the iLogistics passenger reservation system to manage bookings
Managing incoming calls and delivering exceptional customer service
Conducting flight following and providing weather and runway condition updates to pilots
Coordinating and distributing flight information to crews, ground support, maintenance teams, and North Slope personnel
Adapting to operational changes due to weather or mechanical issues
Supporting irregular operations such as aircraft diverts or maintenance delays
Preparing operational reports and documentation
Playing a key role in emergency response operations when required

This role demands precision, adaptability, and strong communication skills in a dynamic aviation environment.

What You Bring

Basic Qualifications

3+ years of experience in an administrative or clerical role
3+ years of customer service experience
Intermediate proficiency in Microsoft Office (Word, Excel, Outlook)
Willingness and ability to work weekends, overtime, and holidays as needed

Preferred Qualifications

Experience with the iLogistics reservation system
Experience in aircraft flight following or FAA Dispatch license
Familiarity with North Slope operations and terminology
Ability to work effectively in a diverse cultural environment
Strong time management and prioritization skills
Ability to interpret and apply standard operating procedures
High integrity with the ability to maintain confidentiality
Typing speed of 50+ WPM
Ability to perform in a fast-paced, high-visibility, constantly evolving environment with minimal supervision

Why Join Us?

This is more than a customer support role—it’s a chance to support aviation operations that serve critical energy infrastructure in one of the most challenging and rewarding environments in the country.

When you join PDS Tech Commercial, you gain:

Competitive compensation
Exposure to specialized aviation operations in Alaska
Experience in a highly coordinated, mission-critical environment
A collaborative team culture built on safety, communication, and accountability
The opportunity to build valuable aviation operations expertise

You’ll be part of a team that keeps Alaska’s workforce moving—safely, efficiently, and reliably.

Ready to Launch Your Aviation Career?

If you’re detail-oriented, adaptable, and ready to support high-stakes aviation operations, we want to hear from you.

Apply today and help keep Alaska’s aviation operations running strong

Pay Details: $34.02 to $41.29 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

PDS

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