Overview:
We are seeking a full-time Aviation Pilot Instructor 1 onsite at Garmin's U.S. headquarters in the Greater Kansas City area. In this role, you will be responsible for teaching the pilots of today and tomorrow about Garmin Avionics and providing customer service, technical support and training to internal and external customers including Garmin dealers, OEMs, fleets, and pilots in a classroom or virtual setting. This is a non flying position.
Responsibilities:
Essential Functions
- Assist in developing content for classroom instruction, seminars, and electronic content
- Conduct instructor-led training classes and seminars to Garmin dealers, OEMs, Aviation Product Support associates, and other customers
- Provide avionics operations support to Garmin customers via phone, fax and email
- Assist in developing new pilot and flight instructor training programs associated with the introduction of new products / services for external & internal customers
- Confer with Directors, Managers, Supervisors and System Engineers to determine internal and external training needs
- Represent Garmin at industry and professional meetings and conferences
- Work with OEM avionics partners in support of OEM training programs involving Garmin avionics
- Maintain operational proficiency with Garmin avionics and review Garmin manuals and provide input on improvements
- Provide customer and operational input to other Garmin teams to help improve Customer Experience
- Update Garmin desktop training kiosks for internal training purposes
- Flexibility to travel domestically or internationally (up to 25% of time or greater)
Qualifications:
Basic Qualifications
- Bachelor’s Degree in a relevant field OR an equivalent combination of education and experience
- Certified Flight Instructor-Instrument (or military equivalent)
- Must possess experience in the aviation industry and working with and/or using avionics
- Must demonstrate proficiency using a presentation program (Prezi, Power Point, Keynote etc.)
- Must be detail-oriented, team-oriented, work proactively/effectively, possess a positive attitude, work well with others, and able to prioritize/multi-task in a flexible, fast paced and challenging environment
- Demonstrated strong and effective verbal, written, and interpersonal communication skills
- Ability to develop training products that are clear, engaging, technically accurate, and follow a logical sequence
- Ability and product knowledge to tailor system information based on available time and customer airframe into a coherent presentation that meets customer needs
- Ability to manage and tailor a class with a wide range of Garmin and industry avionics experience.
- Comfortable conducting training with audiences varying from one-on-one, to standard classes of 10 – 20 students, and to larger audiences with 300 or more attendees
Desired Qualifications
- Customer service experience
- Experience in developing interactive, multimedia training materials
- Basic understanding of Power Point
Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age or disability.
This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits
