Overview:
Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”
We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.
Job Summary
The Cargo Express Office Supervisor is responsible for overseeing the operations of the cargo office, ensuring the efficient handling, documentation, and dispatch of shipments. This role involves supervising office staff, coordinating with warehouse, and transportation teams, maintaining accurate records, and ensuring compliance with company/customer policies and regulatory requirements.
The expected pay rate is $29.75/hour. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.
Your activities
- Supervise and coordinate office staff, handling of cargo documentation, billing, and customer service
- Ensuring timely processing of inbound and outbound shipments.
- Liaise with warehouse and ramp teams, drivers, and external partners to coordinate cargo movement.
- Responsible for accurate service capturing of operational activities relevant for invoicing and completing flight/task reports as per company procedure.
- Maintain accurate records of shipments, deliveries, and inventory.
- Ensure compliance with customs, transport, and safety regulations.
- Oversee preparation and verification of shipping documents (e.g., bills of lading, airway bills, invoices).
- Generate and review daily, weekly, and monthly operational reports.
- Training, coaching and coordinating the office team assigned.
- Assist with audits and ensure proper record-keeping for regulatory and company standards.
- Recommend improvements to increase efficiency and service quality.
- Ensure compliance with all Operating Procedures (SOP, LOP, SW), including Station Safety Rules and supervise Emergency Procedures during their shift in the area under their supervision.
Requirements
- High School diploma or GED equivalent
- Fluent spoken and written English
- 5 years' operational experience in ground handling, cargo, or aircraft fueling services.
- Excellent working knowledge of proper safety practices, procedural compliance, and operations delivery
- Excellent organizational and time-management skills
- Strong proficiency in Microsoft suite of programs, including Word, PowerPoint, Outlook, and Excel
- Ability to learn cloud-based operations tools
- Ability to coach and motivate teams to deliver high quality standards.
- Ability to resolve problems with a focus on excellent customer service.
- Ability to establish and maintain positive, professional, work relationships with teams and management
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee might occasionally lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Visit our website at www.careers.swissport.com to learn more about Life at Swissport.
Join Swissport today and be part of a team that connects the world of aviation!
