Customer Relations Coordinator

Forward Air • Full-time • Denver, CO, US • $20 - $21 / hour • 1w ago

Position: Office Administrator-logistics

Compensation: $20 - $21.00

Job Description:

The Office Administrator position will play an integral role in the organizational strength of our company. The Office Administrator will provide administrative support to all managers. These responsibilities may include clerical duties, filing, answering phone calls, responding to emails, assisting in driver training, and onboarding documents for inexperienced drivers. Qualified candidates will have a strong ability to multi-task and a friendly demeanor.

Core Responsibilities & Duties:

Analyze and organize office operations and procedures such as information management, filing systems, supply requisitions, and other driver services
Oversee office staff functions, including office supply levels, equipment maintenance, procedures manuals, forms, and direct cross training of staff
Maximize office productivity through proficient use of appropriate software applications
Establish uniform correspondence procedures and style practices
Create and maintain filing system for warehouse records, such as scheduling information, consignee records, shipping/receiving records, and customer files
Maintain contact with customers, ensuring a prominent level of customer satisfaction
Complete other duties as requested and ability to work some extended hours to include nights and weekends, as needed
Other duties as assigned

Qualifications:

Strong customer service skills with focus on performance recognition
Ability to establish credibility and be decisive, but able to recognize and support the customer's preferences and priorities
Proficiency in planning written and verbal communications
Strong technical skills (i.e., Microsoft Word, PowerPoint, Excel 2007, web-based applications, etc.)
Excellent interpersonal skills both written and oral
Ability to work independently and prioritize multiple objectives in a fast-paced environment while delivering quality outcomes
Experience working in a transportation office environment a plus
Make decisions and/or final recommendations which affect multiple departments

Skills: