General Manager, Aviation Services (Northeastern United States)
As General Manager, Station Operations, your goal is to build a service-minded organization built on a foundation of safety, where Team Members feel a sense of belonging and purpose, enjoy coming to work, and come together as a high-performing unit to achieve operational goals and objectives. You will provide vision, guidance, the necessary tools, feedback, and accountability to your assigned Team Members to ensure that they consistently meet/exceed performance expectations. This important operations leadership role has full operational and P&L responsibility and accountability for their assigned location and will be instrumental in shaping our success in a competitive, fast-paced environment.
Key Responsibilities (not all-inclusive)
- Leadership & Strategy: Lead assigned team to consistently achieve company and customer goals. Develop and implement strategies to enhance operational safety, efficiency, and effectiveness.
- Safety Focused: Ensure that safety is the foundation of every decision made and every action taken, without exception. The leader will be tasked with ensuring their operation has a strong safety culture.
- Operational Oversight: Manage and oversee daily operational performance, and effectively communicate with our customers to ensure that all performance targets are being met/exceeded.
- Relationship Management: Build and maintain strong relationships with key customers, partners, and stakeholders to secure new business and sustain existing partnerships
- Continuous Improvement: Utilize feedback and data to identify opportunities for operational improvements, and quickly implement effective solutions.
- Performance Management: Collaborate with department heads to set goals, monitor performance metrics, and provide actionable feedback to drive results.
- Recruit, Develop, Retain: Recruit, develop, and retain top industry talent while fostering a culture of accountability and high performance for all levels within assigned operations. Possess the ability to build a strong bench of rising leaders.
- Financial Accountability: Manage operating expenses and resources within set expectations, and ensure financial targets are consistently met/exceeded.
Skills
- Interpersonal Skills: Ability to interact with individuals at all levels internally and externally. Develop strong working relationships with our customers’ local leadership team
- Executive Presence: Possess confidence, decisiveness, a high level of integrity, and the ability to communicate your vision effectively while inspiring others
- Communication: Effective written, spoken, and non-verbal communication, including presentation skills
- Customer Focused: Service-oriented mentality with a focus on exceeding expectations
- Decision Making: Ability to quickly make sound decisions and judgments based on the information available
- Autonomy: Self-motivated with the ability to effectively prioritize projects and make solid decisions with minimal supervision/input from the senior leadership team
- Business Ethics: Demonstrate a high level of integrity, respect, and discretion in all business dealings
- Organization: Attention to detail and ability to effectively manage multiple competing priorities/tasks in a fast-paced environment
Requirements
- 5+ years of aviation (airline or ground handling) management experience in an operation that is equivalent in size/scope/responsibility
- High school diploma/GED required
- Bachelor’s / Master’s degree preferred
- Ability to work a flexible schedule that may include nights, weekends, and holidays
- Computer skills, including word processing, spreadsheets, email, and ordering platforms
- Willing to relocate for promotion/growth opportunities
HHS Aviation is an industry-leading aviation services provider. We are known for our unwavering commitment to providing our customers with the highest-quality aviation service solutions. We leverage our decades of industry knowledge and experience to offer our customers the insight and perspective to help augment their ground servicing programs. We position ourselves as a service solutions partner, not simply a contract labor provider like many other ground service companies. We are quickly expanding our presence in the Northeastern United States and are seeking a high-performing industry professional to take ownership of our newest station in the Northeast.
Job Type: Full-time
Pay: $85,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Aviation Services: 5 years (Required)
- Federal Aviation Regulations: 3 years (Preferred)
- Aviation Management : 5 years (Preferred)
Work Location: In person
